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"The pool was very dirty and my daughter and I both got sick."

"Nice variety of breakfast. Love the hotel set up. Live that it is dog-friendly with poop bags accessible at the back entrance. Close to dining options & coffee shop."

"The hotel is comfortable and it’s right there by the lake so it is a perfect spot to enjoy Port Washington"

"Great location, very clean and staff was amazing!"

"Everything was great. The hotel was beautiful and the SPA was fantastic. Marvelous experience!"

"Ice machine had mold in ice. No liner in bucket. Second tv in living room didn’t work. Could use upkeep on whirlpool in suite but overall very nice stay every time I’m there. "

"Had a two queen bed room, 1st bed was probably 1 of the most uncomfortable beds I've ever been in, (I'm in a lot of hotel beds) 2nd night tried the other bed was much better. Was disappointed hot tub was out of order."

"All was great - massages were excellent!"

"Rooms are on second and third floors. No elevator.stairs are steep. Steps narrow. Upon our arrival at 3:45PM our room was supposedly ready. However dirty sheets and towels remained on the floor and no bath soap. Also noted a dirty towel hung on the back of the bathroom door. Outside building plant foundation areas full of weeds and debris. Hotel rooms have been rehabbed and the decor is great. Location is great.Property needs improved customer focused management "