Hotel La Quinta Inn & Suites di North Billerica

"An average experience. Rooms were clean but place is in need of some maintenance and updates, carpets very worn and look stained. Front desk staff very nice and helpful but in general hotel is understaffed. Waited on hold for 30mins to get through requesting airport shuttle pick up and only one driver so pick ups are only once an hour. Expedia listing stated room would sleep 5 however hotel stated they have no rooms that sleep 5 people and the biggest was 2 queen beds. Considering it was a lot...

"I checked in to a room and within an hour, another guest walked into my room with card access. When I addressed this with staff, they blamed the previous guest for not turning in their key when they requested a room change. I was told their policy was the guest would leave their key in the room when they leave which I find to not be appropriate since they more placed responsibility on the previous guest. There are several opportunities in which the key can be deactivated including when I...

"It’s average"