Hotel dekat Novant Health Matthews Medical Center

"NA"

"First of all , when I got there I was told that I did not have a reservation there but I had one confirmed on expedia. Then I was told that someone else had checked in under my name but my credit card was not used. I was given another reservation. The room was clean but had many issues. The air conditioner did not work and the drain in the sink did not drain well. There was damage to the floor . walls and bathroom door. The luggage rack was broken as was a curtain. We did not eat breakfast there...

"Overall great"

"The hotel was clean the staff friendly, and we appreciated the shuttle to the airport"

"Nothing unique about the hotel other than the horrible stink in hallway…Cigarette and weed and wet dog. Room wasn’t as bad but didn’t smell fresh and clean."

"Seemed like it was under going renovations"

"Much needed of an update "

"friendly staff"

"Great location to historic town of Matthews. Older hotel, but well maintained and updated. Friendly staff especially Cheryl for breakfast service."

"Slept well, room was clean, and front desk staff was nice. Breakfast was less than desirable."

"Great staff. Clean rooms. Quiet and safe location. Lots of room for parking. Overall, a pleasant and restful stay."

"The lady on the front desk was fantastic! No request was too big or small. Room was comfortable and had everything I needed."

"Nothing has changed. They have the front desk guy , who is rude and takes money from deposit money and never refunds the full amount. Owner answer diplomatic answers to reviews but never pickups calls or returns them. It seem the front desk staff Mr. D is related to the owner that’s why there is no accountability for rude behavior and missing money"

"Before I start this review I would like to give a very special shout out to Eddie the staff member at this location. If it wasn't for him my score would have been lower. He was very kind, helpful, and hard working. He went over and beyond to assist me. He was very informative. He needs to be the executive manager here and I'm sure the place would do better. Thank you Eddie. The 6th floor has a smell of mildew. They have humidifiers in the hallway that's how bad it is. The bathroom tub is...

"Everything was perfect"

"not good"

"I had a paid reservation to this property. When I arrived at 3:30 pm No one was at the front desk. I waited 30 minutes and made several phone call to customer service, The front desk clerk rudely told me they had no rooms and to go elsewhere. I couldn't believe it."

"There area was unsafe, alot of homeless people. Do not recommend!"