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"The property was very spacious, very clean and had good parking."

"The room was clean, but smelled of mildew. The towels felt damp and also smelled of mildew. A dehumidifier could be placed in the bathroom under the table. The bed was very comfortable. The kitchen was well equipped and the snacks were nice. We never met the owners and the hot tub did not look too inviting. The botanical grounds were nice and we appreciated that they did recycling and composting. "

"We were not told when booking that the hotel was under renovation, so in the tower we stayed in we walked over cardboard,plywood and duct tape. We were not offered a different room because of all the construction, maintenance golf carts, and workers were very visible at all times. The room smelled musty, when we told the front desk they did send housekeeping up to spray, and make the room smell better. The bed was uncomfortable, low to the ground, and lumpy. The carpet was old in the rooms and noticed my feet were dirty looking after walking on it. If you are going to renovate it would seem you would close down that area so not to have such negative look and atmosphere. The restaurant was very expensive, $75 for breakfast without alcohol was a bit pricy. We were very disappointed in the hotel."

"Beautiful complex and views from the room. The unit we stayed in was a bit dated but clean. Only downside was the bed was very old and uncomfortable so we had to buy a foam topper which we then had to leave there rather than travel home with it."

"Very easy access to Volcano National Park. Cozy rooms- ours had a gas fireplace which was amazing after getting soaked on a hike! Very friendly and helpful staff. The restaurant was probably the biggest surprise. The complimentary breakfast was delicious but the dinner was outstanding. The new chef prepared a fresh catch dish (Mahi Mahi) that was better than any meal we had in our Waikoloa resort or in Kona. Delicious wine selection. The dining room is beautiful with a roaring wood fire on a historic stone fireplace. After “roughing it” all day in the park - this was a wonderful treat! We definitely recommend. "

"Was terrible communication tried to get ahold of them to switch my reservation to correct island. No one got back to me. They still charged me for the stay. Terrible customer service. Would not recommend outrigger. Sheraton on Kauai was way better. Cleaner, amenities were nice. Would highly suggest the Sheraton over any outrigger. They put a bad taste in my mouth will never reserve with them again couldn’t even assist me in switching a reservation to one of their other properties. As well the property on Kauai had flood damage. My room smelled like mold and mildew. The floor was soaked. Terrible experience. "

"The family loved that the pools were so close. The only thing that wasn't great was parking."

"Parking was easy, but my room was a bit dirty upon arrival with spider webs and literal dust on things. There was a dehumidifier but it was empty and I couldn't figure out how to fix it. They were supposed to come pick up my registration so I thought they'd fix the humidifier then (80% humidity in the room) but no one ever came. The free amenities they have in the guest supply is just one very bad shampoo and a little bar soap (which was okay). The kitchen is very minimal and has nothing to label your items with. I never came across another guest in the property, but I know they were there because doors would open/closer. Very great location, but there are many many options in this town where you may get better amenities with an actual host that would prepare and care for your room"

"Our stay at Gingerhill Farm Retreat was a unique and grounding experience. We stayed in the Bamboo cabin with an outdoor kitchen, shower, and sink, all supplied with propane and warm water, along with a clean compost toilet. The space was designed as an open lanai, allowing for natural cross-ventilation. We never needed the fan. The cabin was surrounded by lush vegetation, with the sounds of the jungle creating a vivid atmosphere at night and in the early morning. The common areas include a terrace overlooking the ocean beyond the tree line, offering beautiful sunset views. The staff was attentive and supportive throughout our stay. We also had the honor of meeting the owner, Ms. Mayumi Oda, often referred to as the “Matisse of Japan,” whose vision promotes healthy living and environmental awareness. This experience offered a rare balance between natural living and everyday comfort. It felt less like a stay and more like an immersion into a different way of being."