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Reviews of Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel
235 KING EDWARD AVENUE, Ottawa, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 911 out of 1799 reviews" "
Rating 8 - Good. 536 out of 1799 reviews" "
Rating 6 - Okay. 221 out of 1799 reviews" "
Rating 4 - Poor. 79 out of 1799 reviews" "
Rating 2 - Terrible. 52 out of 1799 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Manpreet

Travelled with family
Very good
Stayed 1 night in May 2024

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Avoid walking on the part of Murray street near the hotel. - Lack of underground parking available for guests is another issue.
Stayed 1 night in May 2024

8/10 Good

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
It’s good
Stayed 1 night in May 2024

10/10 Excellent

Vrej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, will definitely go back there if we visit Ottawa again!
Stayed 1 night in May 2024

8/10 Good

Victoria

Stayed 3 nights in May 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the bed was comfortable and the breakfast exceeded my expectations. No fault of the hotel itself, but it is located across from 2 shelters and there were dozens of drug addicts outside doing drugs and passed out on the streets at all times of the day
Stayed 3 nights in May 2024

6/10 Okay

Satya Srinivas

Travelled with family
Disliked: Cleanliness
Terrible parking options, bathrooms floors are not clean with no sufficient exost. Area around looks unsafe with orphans loitering around.
Stayed 1 night in May 2024

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in May 2024

10/10 Excellent

Romer Joy

Liked: Amenities
good place and excellent Service.
Stayed 1 night in May 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checking in was ok joined the program, and all we got was two bottles of water.... This hotel is right next to murray Street, where there are a bunch of crackheads and homeless people. It's so shady. It is a very dangerous area of town and my mom and I who are older were very uncomfortable and scared. Also For paying five hundred and ninety dollars for 2 nights It was very upsetting to come home after being Out since nine in the morning to realize that housekeeping did not come in at all So the sink and tub were not cleaned and the worst for me is not having the bed Made don't need new sheets but when You're on vacation spending that much ud expect the bed to be made!!! I am looking for some sort of reimbursement it's a bit ridiculous. Unimpressed
Stayed 2 nights in May 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

6/10 Okay

Patsy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was quite a distance to where we wanted to go and too much traffic.
Stayed 1 night in May 2024

8/10 Good

SUI CHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean but quite a few stray man hanging around the area.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tony & Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Melea

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service , Room cleaning the only thing hot water in shower tub was not really good. It gets cold after 2 minutes.
Stayed 3 nights in May 2024

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and suitable accommodations. Convenient location within walking distance to many popular attractions.
Stayed 3 nights in May 2024

10/10 Excellent

Mona

Travelled with family and small children
I guess it’s what you expect for staying downtown in any bigger city
Stayed 3 nights in May 2024

10/10 Excellent

Duncan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the room. Very spacious and the bed was comfortable. The breakfast was great with so much to choose from. We would definitely stay again.
Stayed 2 nights in May 2024

8/10 Good

Madeleine

Liked: Property conditions & facilities
Area around the hotel felt unsafe
Stayed 1 night in May 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor services
Stayed 1 night in May 2024

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, easy to get to, served us well for our one night visit to Ottawa.
Stayed 1 night in May 2024

10/10 Excellent

Brittan

Liked: Staff & service, property conditions & facilities
The buildings property its self is fantastic!. The surounding area is pretty sketcy due to the homless comunity
Stayed 1 night in May 2024

10/10 Excellent

Erik

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Barbara

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
At check-in staff were not welcoming at all not helpful or pleasant. Our room on day 2 was being cleaned at 430pm, right at the time we arrived back after being gone all day. Super inconvenient
Stayed 2 nights in May 2024

10/10 Excellent

Fabiola Ahumada

Stayed 1 night in May 2024

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
The manager really helpful she was so nyc
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, very clean, loved their pillows. Very courteous staff. The area across from the hotel had a number of homeless people hanging out on the sidewalks,
Stayed 2 nights in May 2024

10/10 Excellent

Fardin

Stayed 4 nights in May 2024

2/10 Terrible

Shant

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property close to downtown. Challenging to drive into but still a good place to stay for a couple of night.
Stayed 1 night in Apr 2024

2/10 Terrible

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn was fine, we were exploited and overchargfed using this booking service however
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room/common areas were clean and modern. Breakfast was great- lots of variety-helpful staff. The location was convenient, though sketchy. That said, There was a security guard on-site, and I never felt unsafe. Excellent value- will stay here again for sure!
Stayed 2 nights in May 2024

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

GUIQIN

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Despite saying there is parking ..there is not. I was directed paid unsafe public parking 10 minutes away. The 10 minute walk back to the hotel is extremely unsafe with open drug use( and I do not mean pot) , police and ambulance caring for overdose cases on the sidewalk. The hotel room is clean and a typical Holiday Inn set up. I will NEVER recommend this place- nor stay here again.
Stayed 1 night in May 2024

8/10 Good

J Crawford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Nikrooz

The hotel was not that professional
Stayed 1 night in Apr 2024

8/10 Good

SAAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, the area was less than desirable
Stayed 1 night in Apr 2024

6/10 Okay

Brenda

Stayed 2 nights in Apr 2024

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
The beds and pillows were great, air condition was a little loud.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Liked: Staff & service
Excellent breakfast as incredibly friendly kitchen staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Rintu, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Amicable staff.
Stayed 2 nights in Apr 2024

8/10 Good

hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shelter across street
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Convenient. Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Nice Hotel.
Stayed 2 nights in Mar 2024