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Ulasan untuk Kasbah Africa

3 out of 5
Kasbah Africa
Douar Torort, Azzaden Valley, Ouirgane

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 11 dari 17 ulasan" "
Penilaian 8 - Bagus. 2 dari 17 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 17 ulasan" "
Penilaian 4 - Buruk. 1 dari 17 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 17 ulasan" "

8,2/10

Kebersihan

8,0/10

Staf & layanan

6,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
An incredibly tranquil and relaxing place. Superb food, friendly and welcoming service. Definitely not a typical resort and all the better because of that. Great dogs too!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Guest Relations pada tanggal 5 Apr 2024
Thank you for taking the time out to review your stay. We are very pleased to hear you enjoyed your time with us and hope we can welcome you back in the future.

10/10 Sangat Bagus

Rosemary

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Our stay at Kasbah Africa was wonderful. Nothing was too much trouble for Sofiane. He worked so hard and went out of his way to welcome us, despite being short of staff after the earthquake. All the staff were so friendly and helpful. Recommend the guided walk and cookery.Stunning location and great,clean and comfortable accomodation
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 15 Mar 2024
Thank you for taking the time out to write a good review, we are very happy to hear that you enjoyed your stay with us! We have passed on your positive comments to the team to let them know about their good work.

10/10 Sangat Bagus

Tania

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Glorious, excellent facilities, stunning setting
We have just returned from a short stay at the Kasbah Africa. A group of nine ladies, we were delighted with the accommodation. Very clean gorgeous rooms, hot showers and excellent plumbing! The surroundings are stunning and the large pool very welcome! The host, Sofiane, could not do enough and was very attentive. We took part in the cookery course,making our own tagine supper and also the Tikhfist Hamlet Hike which was just over two hours and can thoroughly recommend. Sofiane organised all our transfers and was more than happy to assist with any of our requests! One of our party was coeliac and he remembered for every meal. Can thoroughly recommend
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Relations pada tanggal 15 Mar 2024
Thank you for taking the time out to write a good review, we are very happy to hear that you enjoyed your stay with us! We have passed on your positive comments to the team to let them know about their good work.

10/10 Sangat Bagus

Luc

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A fantastic place, brilliant scenery, authentic feel and great, friendly staff. Although the weather wasn't quite what we hoped it would be be, we absolutely loved Kasbah Africa!
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Guest Relations pada tanggal 15 Mar 2024
Thank you Luc for the great review, we are all pleased to hear that you enjoyed your stay with us.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Guest Relations pada tanggal 15 Mar 2024
Thanks for the great review!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a fantastic find. Not only is the location incredible, but the friendly staff, great food and beautiful rooms make it the most perfect location.
Menginap 3 malam pada bulan September 2019
Tanggapan dari Guest Relations pada tanggal 15 Mar 2024
Thank you for the great review, we are very pleased to hear you enjoyed your stay.

2/10 Sangat Buruk

Gee

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Con Artists. Spare yourself the trouble - never ever book with them. They don't even have a receptionist to answer the phone. Once you book with them - you're screwed, buddy. Totally unprofessional, lousy hotel in the boonies
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Guest Relations pada tanggal 15 Mar 2024
Thank you for taking the time to review your stay with us, we apologise that you were unable to get through to the reception phone, we do now have a new system in place for guests to call the hotel.

10/10 Sangat Bagus

Helen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
March break at Kasbah Africa
We had a fantastic week af Kasbah Africa at the end of March. The location is stunning with amazing views from both the rooms and the swimming pool and garden. A holiday here can be as active or as relaxing as you want it. There is genuine warmth & hospitality here. We were offered dinner in our room one night as it was pouring with rain, to save us braving the weather outside and we were even invited to try the staff's tagine one lunchtime. Thank you so much Redouan (the manager) and the Kasbah Africa team.
Menginap 6 malam pada bulan Maret 2019

2/10 Sangat Buruk

Kasper

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful location but very bad service!
We travelled from Marrakech airport to Kasbah Africa by taxi - the journey was lovely with beautiful views of the mountains. However, we arrived at Kasbah Africa and there was no one there - no other guests at all. Admittedly it was low season but it was still a very unsettling experience. From this point onwards our stay got worse and worse. There are no other restaurants, villages or even tiny stalls where you can buy anything so you have to stay at Kasbah Africa. The prices are very very expensive for the quality and quantity of food. We paid 600dh (approx £55) for 1 tagine, 1 salad, 2 apples and a bottle of wine! Avoid the food at all costs because it’s not worth it! We mentioned to the staff that we were very unhappy with the food but we were told we were wrong and that this was normal... We asked for a discount because it really was very bad and one member of staff got very aggressive with us. If we were female travellers we would have felt very intimidated being there. We planned to stay for 2 nights but we left after the first night because of how bad the service was. There are much nicer places with more friendly staff and more to do in the local area. The location is very beautiful but that is it. Since returning to the UK we have asked for some sort of compensation for the bad experience we had but the company that manages the property has ignored our requests. It’s a shame that we have been forced to write such a negative review as Kasbah Africa has potential.
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari africanick pada tanggal 26 Feb 2019
We would have been more sympathetic with your main issue about our price of dinner and value for money but sadly it was obvious you just didn't like the style and feel of Kasbah Africa and were looking for any aspect of your stay to make a complaint about in the hope of us agreeing to a full refund of your dinner plus second night. After your stay you made it quite obvious in your email that you would resort to threatening us with negative reviews unless we gave you what you wanted. Our dinner rate is a typical rate charged by hotels in the Atlas Mountains. We believe it is a fair rate for the costs involved in providing the service. We saw no reason to refund you the dinner. I travel very frequently in Morocco and can assure you that the price we offer is in no way extortionate. Having discussed your stay with our manager we saw no reason to refund your second night. I understand we provided you with a free transfer back to Marrakech and a discount of 50 dh pp for dinner. He also advised me that when you checked in he gave you bread, cheese and fruit free of charge as you were hungry. Thanks for choosing to stay at Kasbah Africa and we are sorry that you personally, unlike most of our guests, did not enjoy your experience.

10/10 Sangat Bagus

Nadia, Danmark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Autentisk hotel i bjergene
Utrolig smuk beliggenhed med udsigt til bjergene og af og til de lokale. Værelserne er store og indeholder hvad der bør være. Hotel personalet er utroligt søde, smilende og hjælpsomme og på trods af sprogbarriere gør de sig altid forståelige. Maden er god og traditionel og mange af frugterne og grøntsagerne dyrker de selv på grunden. Udendørs arealerne er utroligt smukke med frugttræer, duftende blomster buske og i det hele taget en hyggelig atmosfære. Alt i alt en rigtig god og meget afslappende oplevelse hvor man virkelig kommer ned i gear.
Menginap 3 malam pada bulan September 2018
Tanggapan dari africanick pada tanggal 1 Okt 2018
Thank you so much for your lovely review. We are delighted you enjoy our unique setting and friendly service. Welcome back any day!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
the hotel is well situated in a very charming, calm and peaceful area, the staff are very friendly, Redouan the manager was really helping, Moustapha as well and others as well.

10/10 Sangat Bagus

Eric

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quaint Rustic Atlas Getaway
I spent 5 nights at Kasbah Africa and it was a tremendous stay and experience for the value. The rooms are spacious and charming with wood stoves and offer beautiful mountain views. The home-style cooking is very traditional but delicious. Travelers should understand this isn't a bit of a more rustic getaway - as long as they keep that in mind, they will enjoy their stay and the magical surroundings.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
watch the billing
Watch the billing on this hotel. I didn't notice "Additional Charges and Taxes" that almost doubled the cost of the room. I complained and was told it came from the hotel. I questioned the hotel and they said they didn't know. The charge wasn't for the kids, nor are the taxes 90% in Morocco. The host asked the owner and he said he didn't know either, but did nothing about it. In the end it was never resolved. No one cared. The room was way too expensive for what it was as a result. The road to the hotel is dirt and fairly bad, though doesn't need a high clearance vehicle if you navigate properly. Passing oncoming cars requires you to stop and edge by in many places. The hotel is 3km up the road. There is no food nearby except at the hotel. Dinner is 200 MAD, lunch 150. This is very expensive for morocco. There is no menu. If you don't like it you're going into town and driving up the road in the dark which isn't really appealing. This made it difficult with kids. After being ripped off on the room rate I wasn't going to pay 200 MAD for dinner. The host was very helpful and gracious. Probably the best thing about the hotel. The location is beautiful. A river flows below the hotel. It's a relaxing place. But the place is more set up for package tours where everything is included and they company that runs it does this. Nice spot but too difficult and no one resolved my billing issue.

2/10 Sangat Buruk

Steve , Hampshire

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The Worst Hotel, Don't Book a Holiday Here
This is the worst hotel I have ever been too. 1. First Impressions of the hotel are that you are totally isolated, there is nothing nearby and you will have to make up your own activities. 2. The hotel manager informs you there is no clean drinking water and we would have to buy drinks from the hotel. But we were told “you will be provided with a jug of water to brush your teeth”. In our case this jug of water never arrived and when we asked for water then they offer to sell us bottled water at a premium. 3. The safe in the room did not work even though they warned in the leaflet that you should lock your valuables away so as not to tempt the staff. 4. On arriving in our room we were greeted by a pack warning us of local dress code. 5. The beds were uncomfortable on a double bed two mattresses were at best rubbish and broken. When raised to the manager we were informed it was not a problem for him. 6.The swimming pool was dirty 7. The Kitchen resembled a kitchen from an episode of “Ramsay’s Kitchen Nightmares” Upon Raising concerns the hotel manager informed us we could move to another location within the group only for the following to occur: Check Out Hidden Costs and very questionable Taxi Charges and exchange rates. The Manager informed us we will be relocated we left the hotel more like refuges than holiday makers however happy to escape the hotel, its staff and its UK owners. Only for them to dump us on the roadside in Marrakech no hotel and a lot of hidden charges

8/10 Bagus

anas, Toulouse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
excellent séjour
séjour agréable, bel endroit, un peu mal indiqué, petit déj peut etre amélioré

10/10 Sangat Bagus

Yves, Cagnes sur mer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superbe kasbha dans un cadre magnifique
Nous avons eu un peu de difficulté à trouver la kasbha africa, mais une fois arrivés le cadre est superbe et le personnel est aux petits soins.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
It is located in the secluded area at the bottom of Atlas mountain. The room was spacious and ethnically furnished. Even a telescope was placed for star gazing at night. The place feels like it was trying to conserve and sustain the surrounding nature and the livelihood of the local community. The manager says that most of furnitures and food ingredients were locally produced. However, there are a few downsides. Wifi is not available from the room. When dining, there is a daily set menu (200MAD/15GBP per person) without choice. hotels.com booking stated all taxes were included in the price but we were charged 55MAD extra upon checkout. The manager was friendly but kept on asking for a tripadvisor review for each one of us till we left the site.