"We stay at this hotel every year for a girls’ soccer tournament, and the main reason we continue choosing this property is the outdoor heated pool area. The girls love being able to swim & do s'mores while the parents relax outside around the fire tables and cabanas. It’s honestly the feature that justifies the higher room rates for us year after year.
Unfortunately, this stay was very different from past experiences. Outdoor seating was limited, the cabanas were closed off, the outdoor fire features were not available, and the pool closed at 8:00 PM for adult swim. I even spoke with the front desk to ask whether the cabanas could be opened since they appeared fully intact and not under repair, but I was told they were closed due to the transition to the summer setup.
Had we known these amenities would not be available, we likely would have chosen a different hotel at a lower price point.
Additionally, our room stayed around 72 degrees and felt very stuffy the entire stay. We were unable to get the temperature lower. Maintenance did come to the room, but the only solution offered was a box fan, which unfortunately didn’t resolve the issue.
All that said, this is still a charming hotel in a great location, and we’ve genuinely enjoyed our stays in previous years. This visit, however, did not reflect the experience we’ve come to expect, especially considering the cost was approximately $1,000 for two nights."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
