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"Great location and facilities. I enjoyed an evening swim in the heated pool. The breakfast was delicious, I would stay again."

"This was a beautiful hotel in the heart of Bilbao! Right on the water and across from the Guggenheim. It was an instant wow when we walked in, and the staff was amazing! The terrace is gorgeous with great food and wine. Definitely worth every penny and we would highly recommend!"

"Great staff! Very professional, overall a great place to stay."

"Hotel beautiful and the staff very friendly. Our room with the sea view was unexpected but absolutely amazing. The only thing was that there no facilities to make tea and coffee in the room. There was a vending machine in the lobby which we were advised was free to use but unfortunately it was out of order for the entire time of our trip."

"Roof terrace is useless and staff not very helpful."

"English isn’t well spoken in the hotel. Restaurant there is great, excellent food and friendly staff."

"I don’t know if all the rooms are the same but after a very long day and the usual stresses of flying the one thing you need is sleep. Not possible in the room I was in. Everything was great until it was time to switch the lights off. Directly above my bed was the brightest green “Exit” sign I had ever seen. No matter how I tried to position myself in the bed the bright light was beaming into my eyes. It was so bright it lit up the whole room. In the end the only thing I could do to escape it was stuff one of the long pillows between the light and the bathroom door but even then I still had to lie in a certain position to avoid the beam. Unfortunately, even though the staff was wonderful and extremely helpful I would never stay there again."

"The shared spaces are lovely. They really make an effort to make this place feel comfortable, clean and welcoming. The actual room though are not great. Just bunk beds with curtains. I guess it is nice to have the toilet, sink and shower in the room, but when you are sharing a room, I would have preferred having a more private space for showering etc. the street behind the room I stayed was incredibly noisy. I was able to tune it out but if you need quiet to sleep make sure your room is not facing the street. "

"Beautiful property with an amazing view over the port."