Golden Beach hotel guide. Starwood Capital hotel in Golden Beach, Miami

"The front desk staff was not attentive or helpful, lacked any energy and care. "

"Staff was extremely helpful, polite, informative. I lost my watch while there and they were able to find it and mail it to me. "

"Very nice hotel. Only complaints there weren’t enough outlets in the room near the bed and the water wasn’t very hot in the shower."

"Love the property. Been staying there for decades. I asked for an extra hour late check out which was denied. I was ok with that and departed on time but was then charged over $600 for a late check out. I had to make several calls and spent a lot of time getting it reversed and my credit card credited."

"The hotel overall was very good. It was clean, the rooms were spacious, and the staff was friendly, helpful and welcoming. The location near the airport was very convenient, and the parking lot was easy to access. The shuttle service was excellent, and the driver, Guillermo, was very polite and kind. He made the experience even better."

"It was perfect! "

"We just spent 4 nights here. Check in was great, very friendly and welcoming. We got there before noon so our room wasn't ready, They said they would call when it was ready and gave us a key to access the pool, chairs for the beach, and towels. They also took all our luggage and stored it for us since we were returning our rental car, (You don't really need a car if your staying there). The room was way bigger than we thought with a full kitchen, oven. stove and full refrigerator and freezer. We booked the king with balcony. The Balcony was not a great view. basically facing another building but we still enjoyed it. The roof top pool and hot tub is awesome. We especially like every time you come and went there is usually someone to greet you and get the door. The only thing my wife said was the bathroom was a little dark for getting ready and putting on make up. (Diva) Location is great so many restaurants and bars to walk to even though you pay beach prices great selection. will definitely come back! Thank you Costa Hollywood Beach Resort for a great Vacation!!"

"I have stayed at b ocean multiple times over the years and this past visit was rather disappointing. At check in there was a lot of chaos in general and the girl who checked me in messed up our reservation. It did get fixed but she then tried to have me pay for someone else’s room hold and said it was the same amount of money so it was no big deal. The guy at the desk told her no. She then gave us directions to the wrong area of where we were staying and we needed to remind her to give us our beach bands. Our room was not exactly what it’s been in the past either, which was disappointing. We don’t need our room cleaned crazily or anything but we weren’t even given wash cloths to wash up with on the second day. We also came back to our room and the door was left cracked open. There seemed to be some issues too with electric because our ac kicked in and everything turned off and in the middle of the night it would not come on for a long time and the room would get super hot. And the staff in the restaurant downstairs for breakfast to check you in was just very unhelpful and we stood there after we had asked for a table and nobody helped us. It was odd. With that being said there was an amazing server at the pool restaurant outside who was extremely helpful and the property location is beautiful. There Weren’t any towels and the one lady was so kind and went to get us some and the people on the beach were also great. Again we’ve started numerous times and this was not the same"

"I paid for an ocean view room and ended up getting a partial view. I asked the front desk and they couldn't give me a expiation between open view, front view, side view. For what I paid, I was expecting a bigger room and better view. I was completely disappointed. I'll never come back to this Hotel."