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"Front desk wasn't very helpful. Upon the arrival we made several calls to request various small things, and none of them was fulfilled, despite promise of "in 5 Minutes". Learned to help ourselves by ourselves. Looks like there is a shortage of cleaning maids. You can never tell at what time your room will be cleaned, or cleaned at all (at the beginning we had two days without service). On the positive side - the Junior Suite upgrade (Building 5), was totally worth the money. Large bedroom with a sitting/guest room, good and quiet ACs in each room, double large TV set, balcony with a stunning view - all for extra $30 per night. The food has significantly improved over the last visit (it was 2 years ago). The buffet food was good, and the two a-la-carte restaurants actually positively surprised with the quality and taste. Great scuba diving club with the friendly host Lily and the outstanding resident divemaster Vincenso. This is an excellent place for the beginner scuba divers, and great even for the pros. Saw a variety of rare sea animals including eagle rays and manatees (lamantin). Snorkelling is also outstanding with a lot of fish and other creatures. Positively, the place has improved a lot over the past two years"

"We ordered a room with 2 queen beds. When we arrived, me and my daughter we received key and being told we got beautiful vip specious room. We got to the room to find out there was a one king bed. When person who accompanied us was told thattwasn't what we ordered he contacted front desc and being told the hotel is packed and no other room is available. They tried to put additional temporary bed to accomodate us. It took 2 hours of stres being looked at like I was crazy refusing room which they assigned it to us, to finally be told they have a room with 2 queen beds. Shouldn't I receive what I ordered and was available at the time of purchase without any stress, I think I should receive what I paid for ."

"Excellent stay and an amazing island. The place is simple but full of charm. We stayed in one of the rooms inside the main house, complete with its own outdoor bathroom. Fabrico was lovely met us at the pier and gave us info on the beaches etc. The breakfast was great. I would definitely recommend spending a night on the island, once all the day tours leave, it becomes wonderfully calm and relaxing, with stunning sunsets. This was my favorite of the two lodges I tried on the island, and I will definitely be back."

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