Mermaid Beach hotel guide. Mantra hotel in Mermaid Beach, Gold Coast

"Our recent return stay at The Langham, Gold Coast was nothing short of exceptional. From the moment we arrived, everything felt luxurious, welcoming and genuinely memorable — exactly why we keep coming back. A very special thank you to Taylor Trost, who truly went above and beyond to make our anniversary stay so special. Taylor’s professionalism, care and attention to detail were outstanding. Nothing was ever too much trouble, and the effort put into making our celebration feel personal and memorable genuinely meant a lot to us. It’s rare to come across service that leaves such a lasting impression. The entire experience — from the beautiful room to the impeccable service throughout the hotel — was first class. Our anniversary was made unforgettable thanks to Taylor and the wonderful team. We can’t wait to return again soon."

"This place is a health and safety hazard, run downown and eekie. Slippery staircase with rusty frames and cracked concrete to get to the room. In room: blood stains and other sticky stuff on carpet, holes in carpet and wall, filthy toilet roll holder, toilet brush had a lot of wet toilet paper on it, shower caddy falling part, fan was filthy, rusty piece of metal sticking out of patched wardrobe. Person checking us in was very rude, place was very noisy, people (guests or workers) yelling and arguing in carpark at 4am, light on all night by window so very bright in room. All beds were very uncomfortable, sit on it and you touch the base, or try another and feel the springs dig in your back. This place should not be on expedia or any other platform. Photos are not accurate, the first photo shown is actually of a mall across the road which is deceiving. When I showed the person and asked where that was she looked very surprised....."

"I only stayed there due to the proximity to the convention centre. What I didn't like was the fact the TV remote wasn't working and the shower head in the bathroom was broken."

"Breakfast was repeated every day and tasteless . Staff was not helpful at all and room are not well maintained We requested to clean our room while we are out but it was not clean and upon checking they just ignored."

"What a beautiful place to stay. Everyone was so nice, helpful, and friendly."

"Great location."

"Spacious rooms, helpful and friendly staff in all areas of the hotel. Great value for money "

"Kids loved it so I loved it."

"The breakfast menu was lukewarm, and the plates were not washed properly; food was still stuck to them, so they were just swapped over. Staff were pleasant."