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"To start with, please keep in mind that we are talking about a 3 star hotel. I would NOT recommend going in high season. We were lucky to go at the start of low season where the hotel was not too busy. Positives: Very nice pools, one with a swim up bar. It Located on a beautiful stretch of beach with many beach chairs and umbrellas available. Not so for the main pool area. Very few umbrellas available. Nice gym and games room. The buffet food options were better than the other two restaurants. The Coconut Grill between the beach and the main pool was also good for mid day meal. The staff was irregular. Some or super nice and attentive, others were less so. The main contra in this hotel is the actual rooms. They are a disaster with a desperate need of renovations. They have renovated a few rooms, basically on the ground floor. Such a peak at a superior king which looked much better with amenities like a small fridge and coffee maker and new furniture. Also more spacious. We were on the second floor. The tiny dresser's doors wouldn't slide opened and closed, there was no closet door. Everything is cement! The door to the bathroom is a sliding door which was off kilter and the shower door didn't close properly, so there was a puddle of water on the floor after every shower. I asked to see a renovated room and was told mine was a renovated room. ABSOLUTELY NOT TRUE! Couldn't believe it! Sent 2 emails that were NEVER answered and given an excuse that they were sent to Florida HQ."

"Check in to the resort was smooth and seamless. Very friendly staff. Housekeeping did a fantastic job every day! The rooms are super clean. I would change the bathroom amenities because the shampoo and body wash are not great. The pool is amazing and large. I snorkeled in the bay and saw a few fish. The view at night is amazing! The only thing I will say that needs improvement is the food. The restaurant staff are friendly, however, the food is not great. I had two dinners out of the 6 nights there, that I actually enjoyed. It’s all inclusive, but don’t get confused with other all inclusive resorts because at this one, you can’t get multiple dishes. One appetizer, one main, and one dessert. The nicest thing about it, is that it’s sit down service. Other than that, we really enjoyed our stay."

"Hotel staff was great ,food was okay but my only problem was room service was just a little slow but other then that to I will be coming back."

"Beautiful room. Accommodating staff, beautiful property"

"Staff was extremely helpful. Food was nice"

"This was our fourth stay and we just love it more and more. The newly remodeled waterfront rooms were beautiful. The restaurants were all great and the whole staff did an outstanding job with the White Beach Party on Friday night - what a lot of work! Congrats to everyone on a job well done!"

"Great beaches with safe swimming areas and clear water"

"Me and my partner had a wonderful time celebrating my 45th birthday at the Verandah. I met some of the best people. I have to give an honorable mention to Jensen in watersports at lovers beach, as he made our day everyday and also (Elvis or OlivisI believe that’s how you say it, the best bartender ever who made me feel special everyday and had the best positive attitude. Always greeted with a smile! Everyone was very warm and welcoming. I will definitely be returning. So many people to mention/ the guys who drive the golf carts very pleasant and welcoming. Front desk crew/ very helpful. I love you had everything you needed right there! We enjoyed our stay"

"I will reserve judgement until all of our issues are resolved. But personally, I would never go back there"