Lobi

Ulasan untuk Parsippany Suites Hotel

3 out of 5
Parsippany Suites Hotel
61 Interpace Pkwy, Parsippany, NJ

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 536 dari 1003 ulasan" "
Penilaian 8 - Bagus. 225 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 106 dari 1003 ulasan" "
Penilaian 4 - Buruk. 61 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 75 dari 1003 ulasan" "

8,4/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Afolabi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is a nice place for families
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 8 Mei 2024
Thank you for taking time to leave us a great review.

10/10 Sangat Bagus

Yoko

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 8 Mei 2024
Thank you for taking time to leave us a great review.

10/10 Sangat Bagus

Agustín

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 7 Mei 2024
Thank you! We appreciate your review!

10/10 Sangat Bagus

soroosh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is good place to stay, safe and clean.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 7 Mei 2024
Thank you for the valued feedback!

8/10 Bagus

Olga

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice, room very clean, staff friendly and attractive 👌
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jennifer F - Operations Manager pada tanggal 30 Apr 2024
Thank you so much for the valued feedback!

8/10 Bagus

Maria

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is great! The hotel construction was a bit loud and messy. Also we would love to see bacon as a breakfast option and cranberry juice. For coffee, please start offering flavored creamers.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 30 Apr 2024
Thank you so much for taking time to leave us a detailed review! We greatly appreciate your insights and your review will be shared with my team!

10/10 Sangat Bagus

Carolina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This hotel is amazing 🙏😘👍
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 30 Apr 2024
Carolina, You rock! Thank you for a great review! Visit again soon!

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 30 Apr 2024
Thank you for the 5/5 review. We would love to welcome you back to our property soon!

6/10 Cukup Baik

Hannah

Bepergian bersama teman
Tidak Disukai: Fasilitas
Booked a room with a king bed, got to the hotel and they only had a room with double beds. Staff was nice, and free parking which is excellent. Most of the advertised amenities were closed (pool, gym, etc.)
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 24 Apr 2024
We do apologize about the limited room availability as the 3rd party overbooked us on your room type. We also apologize if our on renovation has caused any inconveniences for your stay. We would love to welcome you back once renovation is complete.

10/10 Sangat Bagus

constantin, surprise

Disukai: Staf & layanan, kondisi & fasilitas properti
Nice location,quiet the room are ok ,but small but you have a kitchenette.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 22 Apr 2024
We greatly appreciate the valued feedback, Thank you for the review!

10/10 Sangat Bagus

Maria, Fall River

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the spacious room, everything clean, the breakfast very good. the staff very attentive. a good place to spend it with the family. I'm sure to return if I'm in the area. I didn't like that the pool and the gym were under construction. The hotel had to provide a place to enjoy this service, replacing theirs that was not in service. otherwise everything . excellent.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 22 Apr 2024
Maria, Thank you for the valued feedback. We greatly appreciate the time taken to leave us a great review. Surely once our renovation is fully completed- we would love to welcome you back so that you will be able to enjoy our brand new amenities.

10/10 Sangat Bagus

PRADIP

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 24 Apr 2024
Thank you for the great review!

6/10 Cukup Baik

Apoorav

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
It’s under renovation so pool and hot breakfast are not available
Menginap 3 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 24 Apr 2024
Thank you for the valued feedback! We do apologize if our ongoing renovation has caused any inconveniences during your stay! We would love to welcome you back once renovations is completed!

10/10 Sangat Bagus

Afolabi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F - Operations Manager pada tanggal 19 Apr 2024
Thank you for the great review!

2/10 Sangat Buruk

Linda

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was the worst ever ! They gave me a dirty room . With a used bar of soap also hair in the shower plus , toilet was not working in the second bathroom flooded ! I’ve machine was not working and the heat was not on would not come in it was freezing I hated everything about this hotel would not recommend to anyone !
Menginap 3 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 17 Apr 2024
On behalf of our property, I would like to sincerely apologize for the disappointment experienced during your last stay here at our property. The cleanliness of our property and rooms is imperative to our team, so it is regrettable that you didn't receive accommodations reflective of our high standards. The feedback you have shared with our team is insightful and is instrumental in ensuring that the hotel improves on their commitment to provide a positive experience. Rest assured; we have alerted the housekeeping and engineering team on this matter so we can ensure proper protocol is followed to investigate and resolve this matter. As promised, I was processed compensation for the inconveniences faced during your stay.

10/10 Sangat Bagus

Peter

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Though there was construction happening around hotel, there was no noise, dirt, dust, or odors. Pool was closed for construction which was fine as we were not planning to use it anyway on an impromptu stay. The grab & go breakfast was convenient & light but fresh.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 16 Apr 2024
Thank you so much for the valued detailed feedback! We look forward to welcoming you back to our property.

10/10 Sangat Bagus

Richard

Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 7 Mei 2024
Thank you for the review!

8/10 Bagus

Thomas

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Clean and the staff were friendly and helpful
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 15 Apr 2024
Thank you for the valued feedback

10/10 Sangat Bagus

Edward-Noel

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 9 Apr 2024
Thank you for the wonderful review! Please visit back soon!

10/10 Sangat Bagus

Mariya

Menginap 1 malam pada bulan April 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 24 Apr 2024
Thank you for the great review!

10/10 Sangat Bagus

Gonzalo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Es tranquilo y la atención fue excelente
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 1 Apr 2024
Thank you for the valued feedback!

10/10 Sangat Bagus

Olma

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A Nice hotel that serves good breakfast. The hotel is quiet and clean.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 25 Mar 2024
Olma, Thank you for taking time and leaving us a great review!

8/10 Bagus

Dominick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean comfy bed decent breakfast
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 25 Mar 2024
Dominick, Thank you for the valued feedback on your stay!

10/10 Sangat Bagus

Andreina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It's really an excellent hotel, the attention and it's super clean!!!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 25 Mar 2024
Andreina, We greatly appreciate the valued feedback about your stay! Visit back soon

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel
Menginap 15 malam pada bulan Desember 2023
Tanggapan dari Jennifer F. Operations Manager pada tanggal 25 Mar 2024
Thank you for the valued feedback! At any time we would love to welcome you back.

6/10 Cukup Baik

Melinda

Traveler bisnis
Disukai: Staf & layanan
I gave this hotel a second try and I just don’t think it’s going to work for me. Although they say it’s been redone the air still is extremely loud. They give you one tiny bar of hand soap. Nothing was in any of the shower body wash dispensers or shampoo. Just not cutting it for me.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 22 Mar 2024
Melinda, Thank you for the valued feedback. I do apologize that your stay did not exceed your expectations. I will be discussing this with the proper channels and will be sure to correct any issues moving forward. At any time you may request extra towels and toiletry with our Guest Service Agents and we will be happy to assist .

4/10 Buruk

Rafael

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
It was under remodeling. Noisy. Furniture was old and worn out.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 22 Mar 2024
Thank you for the valued feedback. We are aware of the wear and tear of our property. Thankfully we are now a Hilton property and are undergoing a full renovation. We would love to welcome you back once renovations complete so you can experience our brand new property and amenities that will be available to our guests.

10/10 Sangat Bagus

Sevval

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 21 Mar 2024
Thank you for the 5/5 review!

10/10 Sangat Bagus

Agustín

😁
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 19 Mar 2024
Thank you for the valued feedback. Please visit back soon.

8/10 Bagus

Kuong

Traveler bisnis
Disukai: Kebersihan, fasilitas
Renovation
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 19 Mar 2024
Thank you for the valued feedback. Please visit back soon.

10/10 Sangat Bagus

Katrina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations MAnager pada tanggal 14 Mar 2024
Thank you for the 5/5 review! We greatly appreciate your visit.

10/10 Sangat Bagus

Rachel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
After searching reviews all day, trying to find comfortable beds and make sure the hotel didn’t have bed bugs, I remembered we stayed here in 2017 and the bed was comfortable, for me that matters most, well that and not getting bitten! We checked in late and slept through breakfast, so I can only attest to the room being clean, ac and heat working and not being noisy and the bed and linen being comfortable. I have a spinal injury, and I am plus size, and I slept like a baby, so if the bed matters….stay here! Lol The man at the front desk was pleasant, even at 1:30am, and the front test was gracious with a late checkout the next morning. Thank you for being a safe space with a comfortable bed in an overwhelmingly bad world of hotels with beds made of bricks ♥️
Tanggapan dari Jennifer F. Operations MAnager pada tanggal 12 Mar 2024
Thank you so much for taking time to leave us such a detailed wonderful review! I will be sharing this with my entire staff. Customer service and guest experience are critical points that we take pride in treat as a top priority at our property. We would love nothing more than to welcome you back to our property at any time! Thank you !

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The stay was nice, and I understand they are going through a transition now to become a Hilton. I would stay here again assuming the prices to stay on the lower side. Hopefully it will.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations MAnager pada tanggal 8 Mar 2024
Thank you for your valued feedback.

10/10 Sangat Bagus

Fathima

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a beautiful hotel definitely coming here again super peaceful and clean.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 4 Mar 2024
Thank you for the valued feedback! Please visit soon !

4/10 Buruk

Thomas

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jennifer F. Operations MAnager pada tanggal 5 Mar 2024
Thomas, we sincerely apologize about the delay at check in. Please feel free to contact me at any time if you do wish to return to make your next experience a greater one.

10/10 Sangat Bagus

Alex A, Fort Lauderdale

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice, former Sonesta suites, all good if you have a car.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jennifer F - Operations Manager pada tanggal 4 Mar 2024
Thank you for the valued feedback!

10/10 Sangat Bagus

Jianxiang, Methuen

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 20 Mar 2024
Thank you so much for the valued feedback!

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jennifer F - Operations Manager pada tanggal 21 Feb 2024
Brian Thank you for taking time to leave us an awesome review! You are welcomed back at anytime. Safe travels

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Jennifer F. - Operations Manager pada tanggal 20 Feb 2024
We greatly appreciate the perfect score review! Please visit back soon!

10/10 Sangat Bagus

Agustín

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No complaints
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jennifer F - Operations Manager pada tanggal 20 Feb 2024
Thank you for the perfect scored review! We greatly appreciate your time.

6/10 Cukup Baik

Beth

Traveler bisnis
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
My check-in took a half hour as computer system was down and there were two people in front of me. Once I checked in, my room was clean and quiet. In the night, people were walking the halls and making noise on a Saturday night. Also the air quality was poor as there was a smoky smell. The parking lot had black ice. I was disappointed for a hotel under the Hilton brand.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jennifer F - Operations Manager. pada tanggal 20 Feb 2024
Beth, We do sincerely apologize for the delay at check in as we were not expecting our system to momentarily crash. We do understand how this can cause an great inconvenience in your travel. Customer service & guest satisfaction is our main priority so it is disappointing that we did not leave you with a lasting great impression during your stay. I will discuss this with the proper channels to be sure that our parking lot is taken cared of and will be sure that our security guard will closely monitor our floors during quiet hours.

2/10 Sangat Buruk

Linda

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Esther Navarro AGM pada tanggal 15 Feb 2024
Thank you for your feedback, please reach out to management regarding your concerns.

2/10 Sangat Buruk

Frank E

Bepergian dalam rombongan
First room toilet apart second room tv's didn't work and no chairs been to this Sonesta many times heard it was changing hands no excuse
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Esther Navarro AGM pada tanggal 5 Feb 2024
Thank you for sharing your feedback, while we are having ongoing renovations, we do apologize for the inconvenience caused to you during your stay. We hope to see you again soon once completed as we have rebranded as Parsippany Suites by Hilton.

6/10 Cukup Baik

Traci

Property was nice, the front desk associate Elisa was very helpful. However it was difficult to get a good nights sleep because the walls are so thin.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Esther Navarro AGM pada tanggal 5 Feb 2024
Thank you for sharing your feedback, we will forward this to our staff! We hope to see you again soon.

6/10 Cukup Baik

Melinda

Traveler bisnis
Disukai: Staf & layanan
I was having high hopes since it’s so close to my job that I travel 2 hours to get to but it really needs some work which it looked like they were trying to do but the room needs a complete overhaul and the heater if your trying to sleep forget it cause it sounds like a tornado going on in the room!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Esther Navarro AGM pada tanggal 5 Feb 2024
Thank you for sharing your feedback, while we are undergoing renovations we do hope you return once completed.

6/10 Cukup Baik

Ismael

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jennifer - Operations manager pada tanggal 5 Feb 2024
Thank you for the valued feedback!

2/10 Sangat Buruk

Alessia

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Out of my stay they never clean the room, or change towels. day one they try to enter at 7 am as there was the lock they could not enter and did not come back to clean. Day 2 no one came into the room. The room had curtains with blood stain both of them and sticky kitchen floor. Light from the aspirator could not be turned off and the shower curtains have a big hole. Night one also the fire alarm went on as some guest was cooking a meal and the smell of the burned meat persisted for the full night
Tanggapan dari Jennifer - Operations Manager pada tanggal 5 Feb 2024
Thank you for the detailed review. Please know that guest satisfaction is very important and we apologize for any inconveniences faced during your visit. Unfortunately, We are not a full service hotel and we do not provide a daily housekeeping service as we are an extended stay property. Long term guests receive a light touch every 4th day of their stay and a full service every 7th day of their stay. Linen/terry may be requested with the front desk at any hour, although if it is after housekeeping hours room deliveries are not available- guests will have to pick up additional linen/terry with the front desk. At anytime you can voice your concerns with our Guest Service Agent and they will be able to make accommodations for you with a fresh room or honor housekeeping service to address your concerns. I will share your review with my team and will address cleanliness with the proper department. We do wish to welcome you back in hopes that your next stay will leave a better lasting impression.

2/10 Sangat Buruk

Henock

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jennifer- Operations manager pada tanggal 5 Feb 2024
We apologize if you did not enjoy your stay with us. We hope to welcome you back to our property for a better experience.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Would NOT recommend bring your own soap!
I have stayed in many Sonesta hotels and this is by far the worst one. The pictures on their website are misleading as the hotel rooms are old and run down. There were 2 towels for 5 people and no soap. The phone was not working in the room (just to list some examples). The person at the reception said they don’t have anyone to bring the missing towels. I asked for soap and I was told they don’t have any left. If you want to pay to stay in this hotel don’t forget to bring your own towels and soap!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jennifer - Operations Manager pada tanggal 30 Jan 2024
Dear valued guest,Thank you for the detailed feedback. We are disappointed that your stay did not meet the standards and expectations. As per our policy, We do not allow Guest Service Agents to deliver items to rooms. After housekeeping hours, requested items will have to be picked up at the front desk at any time. We are aware of the wear and tear in some of our suites and we are happy to announce that we are currently undergoing a full renovation which will be completed in the next few months. We would love to welcome you back once renovation is complete to ensure we meet your expectations!

10/10 Sangat Bagus

Nicole

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jennifer F. Operations Manager pada tanggal 20 Mar 2024
Thank you for the valued feedback