Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Jean-Pierre, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear W, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Kjære Anne, Varme hilsener fra Phuket! Vi setter veldig pris på dine kommentarer om ditt opphold på Swissôtel Resort Phuket Patong Beach. Det er alltid en glede å få positive tilbakemeldinger. Jeg vil dele dine kommentarer med teamet vårt. Jeg er sikker på at denne tilbakemeldingen vil tjene som en oppmuntring for alle våre ansatte når vi streber etter å forbedre kvaliteten på tjenestene våre kontinuerlig. Takk igjen for at du delte opplevelsen din, og vi håper at ditt neste besøk blir like hyggelig som det forrige. Vennlig hilsen, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Louis, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, allow me to extend our sincerest apologize concerning to the ants in the room - allow me to share with concerned team for rectification. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Chris, Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Dear Anonymous, Thank you for writing us your feedback. The hotel has a planned refurbishment. I suggest you to kindly our social media page to get more updates about the hotel. Moreover, we are glad you appreciate the hotel's location. We hope to see you again in the future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Dear Anonymous, We are very disappointed to hear your feedback of your recent stay. On behalf of Swissotel Patong team we sincerely apologize for the inconvenience you encountered and for not meeting your expectation in few aspects during your stay. Furthermore, your plan of staying with us again give us hope and opportunity to serve you better. We are looking forward welcoming you back and please feel free to write us prior to your arrival. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Dear Anonymous, It makes us feel great hearing your feedback. We couldn't wait for your next visit. Please feel free to write us when you got the chance to visit Phuket in the future. We are looking forward welcoming you back. Sincerely,

Dear Anonymous, Thank you for your perfect rating which means you had a perfect stay with us. We are all looking forward welcoming you back. Sincerely,

Dear Anonymous, Thank you for your kind appreciation and your kind feedback has been shared to our Kids World team. We hope to welcome you again and your family. Sincerely,

Dear J, Thank you for your wonderful rating and appreciation to our team and facilities. Our Management is looking into future refurbishment. I suggest follow our social media to get the latest update about Swissotel Resort Phuket Patong Beach. Looking forward welcoming you in the future. Sincerely,

Dear Anonymous, We are glad that you had an enjoyable time with us. We thank you for being appreciative to our hotel specially to our team members. We hope you could visit us again soon along with your family and friends. Sincerely,

Dear Shiv, Thank you for your feedback and for appreciating our Team's service and hotel's location. Also, we would like to apologize if you did not find the mattress comfortable. Rest assured that we will look into it and take action for our guests comfort. We hope to welcome you back in the future. Sincerely,

Dear HR, Thank you for your kind words. We highly appreciate your feedback. Looking forward welcoming you back again. Sincerely,

Dear Yee-Hong, We sincerely apologize for the uncomfortable experience. Your comment was raised to our Housekeeping Department and they conducted a deep cleaning in the room. Trust that we have a pest control taking place on each month to clear out pest in the hotel. We hope your past experience with us will not be a hindrance for choosing to stay with us again in the future. Sincerely,

Dear Anonymous, We appreciate your perfect rating and we can't thank you enough. Looking forward for your fast return. Sincerely,

Dear Anonymous, Thank you for sharing feedback. We are glad that you appreciate the hotel's location. We are looking forward welcoming you back soon. Sincerely,

Dear Anonymous, Thank you for your feedback. Our Management is currently looking into enhancing our rooms. At the moment while waiting for the planned refurbishment, I suggest to book our newly refurbished swiss signature room on your future plan visiting us. Meanwhile, please feel free to contact us should you require any further assistance. Sincerely,

Dear Anonymous, Thank you for leaving us a rating on Expedia. We trust, we will get a chance to welcome you back again in the future. Sincerely.,

Dear Anonymous, Thank you for your feedback and kind words towards our team member. I am also glad that you appreciate our pool. We hope to get a chance to welcome you back again soon. Sincerely,

Dear Anonymous, Thank you for sharing your experience with us. We sincerely apologize if we did not meet your expectation in few aspects during your stay. However, we trust that you had an enjoyable stay. We are looking forward meeting you in the future. Sincerely,

Dear Anonymous, Thank you for sharing us your feedback and for choosing to stay with us. I am glad the you appreciate the hotel's location. We are also suggesting to book a room with pool view on your future reservation with us. Otherwise, we also accommodate guest's request whenever possible. Please feel free to approach our Front desk team at anytime. Sincerely

Dear Anonymous, I am sorry if our breakfast did not meet your expectation. I hope you could let us know to write us your detailed feedback about the breakfast to share it with our Kitchen team. Please feel free to write us direct on your most convenient time. Sincerely

Dear Anonymous, Thank you for your generous rating. We hope to welcome you back at Swissotel Resort Phuket Patong Beach in the future. Sincerely,

Dear Dan, Thank you for taking the time leaving us a rating at Expedia. We are looking forward welcoming you back at Swissotel Patong. Sincerely,