"the heater was not working, i went back to the reception, the staff in charge instead of helping me find a solution she simply said the maintenance person is not there, the heater should be working instead of ofering a solution, I literally had to tell her how i could sleep in a cold room on a cold day and why she cant simply find another room, eventulayy she found another room on the gorund floor that was smelling, this is rediculous that you have a person in charge that was so unhelpful, the person in charge seemed inexperienced and needs training to be in the front desk dealing with customers"