"What I loved most about this property was the fabulous sitting area in the lobby, with its big comfy couches, and a roaring fire going in the massive fireplace. The one thing that happened though that I was a bit disappointed in was being offered an upgrade to our room, which I gladly accepted, only to find that the standard mountain view room that I paid extra for turned into a room with a gas fireplace and a balcony but no mountain view. When I checked my booking website to see what the difference in price would have been, there was no difference at all. So much for the upgrade! I didnāt complain but I will be much more aware the next time, in any hotel."