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Ulasan untuk Ixora Hotel

4 out of 5
Ixora Hotel
Jalan Baru, Bandar Perai Jaya, Perai, Penang

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 107 dari 291 ulasan" "
Penilaian 8 - Bagus. 122 dari 291 ulasan" "
Penilaian 6 - Cukup Baik. 41 dari 291 ulasan" "
Penilaian 4 - Buruk. 13 dari 291 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 291 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Lee, KLUANG

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Lee, KLUANG

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Stay many time already, this time at toilet found cockroach.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Lee, KLUANG

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location quiet
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

MOHAMAD AMIN ARIFF

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Quy

Disukai: Kebersihan, staf & layanan
Overall, i thought the hotel is good. A number of things to watch out for: 1. There were government taxes which i had to pay at check-in. So i had to pay an extra 150 rm otherwise the would not let me check-in. Was this lastminute fault or hotel fault? Mot sure. 2. As Ixora is on the mainland, any Grab to island will
Menginap 8 malam pada bulan Januari 2024

8/10 Bagus

Nadia Masra

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Nadia Masra

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Rated 3 star because service is kinda bad
Asked to change towel 2 times but didnt deliver any until we checked out.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Decent location, mediocre service
Airconditioning turns on and off every 10 minutes. Room phone not working so you have to go to the lobby to complain. Complained with the receptionist, says the maintenance crew will attend to my room, does not come at all. Took a 3 bed room, came with only 2 sets of pillows. Complained about this, same case, housekeeping did not come either. Thankfully only stayed one night. Staff not equipped to handle high occupancy rate. Only saving grace for the hotel is it's location and convenience. Everything else is below average.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Tan

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Dhana

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very good
Menginap 2 malam pada bulan November 2023
Tanggapan dari Marketing Communication Assistant Manager pada tanggal 9 Nov 2023
Dear DhanaThank you for providing us your feedback after your recent stay with us. We are pleased to learn that in general your stay was good.We look forward to welcoming you back again soon,Yours SincerelyRasyima GhazaliMarketing Communication Assistant Manager

4/10 Buruk

Tack Kin

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room is not like the picture showing. The pillow is smelly. When i step into the room, a very bad smells in the room. The water tap is leaking.
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Komala, Petaling Jaya

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall have a good stay
Menginap 2 malam pada bulan September 2023
Tanggapan dari Marketing Communication Assistant Manager pada tanggal 9 Nov 2023
Dear KomalaThank you for providing us your feedback after your recent stay with us. We are pleased to learn that in general your stay was good.We look forward to welcoming you back again soon.

6/10 Cukup Baik

TAE WOO

Traveler bisnis
Disukai: Kenyamanan kamar
Menginap 15 malam pada bulan September 2023

6/10 Cukup Baik

Chuah Seong

Menginap 4 malam pada bulan Agustus 2023

4/10 Buruk

Jianwei

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Poor services. Need to wait long for check-in. I asked for a few hangers and I didn't get them until I repeated the request for 3 times. One of the toilets was stucked so I asked the staff to fix it. One guy came and checked the problem in the morning and promised to fix it soon after we go out. When we came back at night, it was not fixed yet. I had to request again at the front desk. Finally a guy came and fixed it just in a few minutes. I requested to change the beddings for the kid on the third day's morning via putting the changing card on the bed. In the evening when we were back, we found that the beddings were still the same one as before, with the same dirt.
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Mohammad Faidzzal

Bepergian bersama keluarga
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

acheyakumaran

Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

FARVINNISA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was spacious and clean. Staffs were quick and friendly. Right next to Megamall. Parking was easy. No complaints. Everything was okay. Highly recommended!
Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Dean

Tidak Disukai: Staf & layanan
Hotel was fine. Rooms were nice at a broad level but grubby when you look up close. The staff were incredibly slow for check in and check out.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Rasyima Ghazali pada tanggal 31 Mei 2023
Dear DeanThank you for your review on the recent stay with us in May 2023. We have taken note on the feedback given and gradually improving the rooms condition and check-in process to ensure we able to welcome you back in future with better service and experience.

2/10 Sangat Buruk

Vintage

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
So bab service customer service front not local people so language so bad
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Rasyima Ghazali pada tanggal 31 Mei 2023
Dear VintageThank you for your review and we have forwarded the customer service issue to the Department Head for necessary improvement on the language and service.Thank you for staying with us and we hope to see you again in the near future with a better service.

6/10 Cukup Baik

Jit Hao

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
the room is big but the items inside all are old and doesnt worth for the money paid
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari MANAGEMENT pada tanggal 4 Apr 2023
Dear Jit HaoWe have taken note of your kind feedback and shall try to use such to excel even more, hopefully by the time of your next visit, we shall like to impress you with further improvements in services & quality.

6/10 Cukup Baik

Regine

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Staff were friendly and helpful. However, the Room was not well maintained. There is stain on carpet, safe was not working, bedsheets and towels were so dirty that we need to ask them to change The ceiling at the toilet was leaking as well.
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari MANAGEMENT pada tanggal 4 Apr 2023
Dear RegineThanks for placing your trust in us and your willingness to share.Best,Rasyima GhazaliAssistant Marketing Communications Manager

6/10 Cukup Baik

Liyana

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
light switch is not practical. 10 minutes I look for the light switch to off and there is no bathtub, I read the comments and the facility provided has a bathtub
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari MANAGEMENT pada tanggal 13 Feb 2023
Dear LiyanaYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 Sangat Buruk

Siti Zuleha

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The check in took neatrly 1 hours. We need to que and the que was too long and many was not satisfied.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear SitiYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 Sangat Buruk

AZLAN

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear AzlanYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

4/10 Buruk

Abdul Majid

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
First and last stay
Slow check in and took so long queue. Room not ready almost 4 oclock. Had to waste time waiting @ lobby. Breakfast was so so and not worth it. Check out also had to queue for about 15-20minutes.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear Abdul MajidYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Disgusting room
The room is spacious but it is very very dirty with bad smell. I suspect the house keeper didn't change the bed sheet as I found some hairs and boogers on the bed, the bed and carpet also have bad smell. It is very disgusting to stay in this hotel. I will never come back again.
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear Sir/MadamYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 Sangat Bagus

Yee Guan

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear Yee GuanYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

6/10 Cukup Baik

Choon Sheong, Singapore

Bepergian bersama keluarga
Took too much time for check in while there have 2 groups of the guests at that time. Maybe they need to update the system. The breakfast is not bad but it's good if can improve in term of more selection of foods.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear Choon SheongYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

2/10 Sangat Buruk

YOHEI

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
チェックインに1時間も要した。2度と使用しない。
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear YoheiYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 Sangat Bagus

MOHAMAD AMIN ARIFF

Menginap 1 malam pada bulan September 2022
Tanggapan dari MANAGEMENT pada tanggal 27 Jan 2023
Dear MohamadYour encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel.Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.Warmest regards,The Management

10/10 Sangat Bagus

Zulqarnain

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2022

10/10 Sangat Bagus

Minoru

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
急遽宿泊したけど、綺麗な部屋でゆっくり休めました。
Menginap 1 malam pada bulan September 2022

8/10 Bagus

Sheikh Mohamad Syazwan

Menginap 2 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Yu Heng

Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Chitra

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to move around
Menginap 3 malam pada bulan Juni 2022

6/10 Cukup Baik

rahimy

Menginap 1 malam pada bulan Juni 2022

8/10 Bagus

Mohd Firdaus

Menginap 2 malam pada bulan November 2021
Tanggapan dari Suzie Alias pada tanggal 12 Mar 2022
Thank you for your review about your stay at Ixora Hotel Penang. We are glad to hear that you had an overall lovely experience at our hotel.

2/10 Sangat Buruk

Daryl Jes

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not a 3/4 star rated hotel
though I have checked-in very late, the hotel didn't accommodate to my request of a late check-out time. I paid the full price for a exec suite because my booking for a superior room (with king bed) has been given away to another guest. The room I got (#320) had a mildew odor - no wonder the hotel kept the air-conditioning turned on (was super cold when I entered the room) - gave me a slight eerie feeling. Was too tired to make a fuss about it. The reviews mentioned superb, delicious breakfast BUT it was to my surprise that the breakfast is what you get from a motel - wish the hotel mngt could look into it. Only eggs (sunny side up) & coffee were good.
Menginap 1 malam pada bulan November 2021
Tanggapan dari The Management pada tanggal 14 Jan 2022
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are sorry to read that there aspects of your stay that left you disappointed. The hotel always aims to ensure that every guest has a great experience and are always saddened to know that someone has left underwhelmed. Kindly rest assured it has been addressed with the respective team for the better improvement. Thank you once again for your feedback, and we hope to see you soon.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2021
Tanggapan dari Apple Chou pada tanggal 18 Nov 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 Sangat Bagus

MALA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021
Tanggapan dari The Management pada tanggal 15 Nov 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 Bagus

Jason, Langkawi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Decent property
Menginap 1 malam pada bulan September 2021
Tanggapan dari The Management pada tanggal 22 Sep 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel.

10/10 Sangat Bagus

NOR ASMAWI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari The Management pada tanggal 4 Jan 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

6/10 Cukup Baik

Noorsahida

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2020
Tanggapan dari The Management pada tanggal 4 Jan 2021
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience.

10/10 Sangat Bagus

Faeizal

Menginap 1 malam pada bulan September 2020

10/10 Sangat Bagus

Dominic

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not bad
A family trip. This hotel is very near to PLUS highway, and next to a mall, so quite convenient. However, there isn't much choice for good food nearby. Need to drive a bit further away.
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari The Management pada tanggal 12 Agu 2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari The Management pada tanggal 12 Agu 2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Your encouraging feedback has been shared with all concerned. After all it is through such vital voice of the customer, that we can learn, improve and further encourage our team to excel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.

10/10 Sangat Bagus

RADZIAH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2020
Tanggapan dari The Management pada tanggal 18 Jun 2020
Thank you for visiting Ixora Hotel Penang and for taking time out of your busy schedule to share with us your experience. We are glad to hear that you had an overall lovely experience at our hotel. Please let us thank you once more, as we are looking forward to welcoming you hopefully back soon to Ixora Hotel Penang.