"Advertised as smoke free and our room smelled so badly of cigarette smoke that we requested to move rooms. They offered to "spray" air freshener, we declined and after waiting 2 hours, they offered a new room. Hotels.com CS basically said we are out of luck and get a refund, with no back up stay for a family of 5. The weight room had NO weights. They didn't service our room and the crowd was outside of the hotel yelling until 2am, almost nightly. Advertised full kitchen but lacked any proper pots, pans, etc. Stained floors, couches, bedding. We all hit our shin on the oversized bed in the tiny bedroom. No pool towels or beach towels provided. Nice beach and outdoor pool, our beach view was the parking garage, unfortunately. The parking garage is horrible and narrow. "