Phelps hotel guide. Best Western hotel in Phelps, New York

"I called 0n THREE occasions to make sure we would have a FRIST FLOOR ROOM!!!! First when I reserved the room IN JANUARY FOR APRIL 25 , then again in March. THEN THE DAY BEFORE !!!!!! At pre check in on line , I requested a first floor room !!! EVERY TIME I WAS ASSURED A FIRST FLOOR ROOM ! So we checked in and they didn't have us in a first floor room. They couldn't accommodate our request at the front desk!!! The coffee maker in our room didn't work !!! No coffee in the check in area !"

"Very clean room with great beds."

"I arrived at 430 to be told my room wasn’t ready. I had to wait an hour for my room. I have an 11 month old baby and if my family wasn’t there I would’ve been left to wait in the lobby. When asked how they could compensate I was told there was nothing they could do for me. My room was 2.5 hours late. They didn’t even apologize."

"All staff were professional and helpful. Clean facility and breakfast was great"

"Good!"

"Excellent hotel, highly recomended"

"Great place. Had a weekend getaway here, and highly recommend. Dinner at Rose Tavern, while lovely spot, really didn't impress us with the menu. However, the breakfast, via room service, was outstanding! Great heated pool & hot tub!"

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "

"Woodys Bar and Grille on property had great food and friendly staff. Rooms were very clean."