Things you should know, no cleaning, change, toilet paper stocking, shampoo, soap, garbage bags, was provided so be prepared to purchase. All the hotels I've stayed in Phuket provided free drinking water on a daily basis, sometimes a beer, this one, nothing. Had to leave a cash deposit for electricity! Yes you have to pay for it, beware of leaving the a/c on all day as it will cost you! Noisy as I believe they are building something behind it. In my opinion I don't believe this place should be on Hotels.com, it's not a hotel, its a short term furnished apartment! Being there for only 1 week and having to go out and buy all these items was very new and strange and somewhat painful unless you have a motor vehicle of some sort as the driveway to the hotel is a very, very steep slope. I watched ladies walk up it and by the time they reached the top could hardly breathe! The condo was very spacious, furniture was old but was fine, cable tv is terrible, wifi was good. If you have an ocean view room you're in for a treat as the views are unbelievable due to it being up on the hill. Staff there were very friendly and worked very hard keeping the exterior clean. Pool is nice only thing its sandwiched between 2 buildings, only a few people used it as the sunshine was rare. All in all I would have probably stayed there again if all the negative issues were presented up front at least you can be prepared, however for the same price there are a lot better places to stay.