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Ulasan untuk Knights Inn Pine Brook

1.5 out of 5
Knights Inn Pine Brook
55 Route 46 East, Pine Brook, NJ

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 49 dari 476 ulasan" "
Penilaian 8 - Bagus. 122 dari 476 ulasan" "
Penilaian 6 - Cukup Baik. 143 dari 476 ulasan" "
Penilaian 4 - Buruk. 85 dari 476 ulasan" "
Penilaian 2 - Sangat Buruk. 77 dari 476 ulasan" "

6,2/10

Kebersihan

6,4/10

Staf & layanan

5,4/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

5,2/10

Ramah lingkungan

Ulasan

4/10 Buruk

Carrie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Bring cleaning supplies and coffee.
Let me start by stating that I do not ask for much in a hotel. All I ask for are clean sheets and a generally clean room and a quiet place to sleep as I typically do not spend much time at the hotel beyond sleeping. So, I have had plenty of experience staying in hotels after reading review after review stating that the hotel is not fit for human occupancy only to stay myself and leave a review stating that previous reviewers either need to lower their standards or raise their price point. Sadly, that is not the case this time. I will detail some of the cons of my experience at The Pine Brook Knights Inn... Upon arrival, we immediately conducted a bed bug check. Sheets appeared to be clean; however, our teenage son decided to flap the duvet around, leaving a trail of crumbs, etc. on the sheets. Duvet had burn marks and was also generally dirty. Room smelled heavily of smoke. Noticed that the bathroom floor was filthy (I mean it, filthy) as though it hadn't been mopped in forever or swept as there was a collection of litter under and around the heater. Shower appeared semi-clean; but, I wasn't taking any chances and wore flip flops to shower. Initially thought other floors were cleaner than the bathroom anyway; but, our white socks turned black revealing otherwise. Towels were cleaner than the floor; but, I had to pick some hairs off before use. No coffee, I mean at all. None in the lobby in the morning and no coffee maker in the room.
Menginap 2 malam pada bulan Mei 2022

4/10 Buruk

Sabrina

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Sunny pada tanggal 18 Des 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 Sangat Buruk

Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not worth it!
Room does not match photos. VERY dilapidated, not clean, cigarette burns and other stains on bedding, springs coming thru mattress, horrible smell, needs paint, bent electrical outlet cover plates. Massive amounts of bleach used right before our arrival. Evidence of mold mildew growth on many surfaces. VERY disappointing, I would have immediately demanded my money back and found a different place if our itinerary were not so tight that day.
Menginap 2 malam pada bulan November 2021
Tanggapan dari Sunny pada tanggal 11 Nov 2021
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dirty room
Carpets were dirty. Tv screen full of fingerprints and walls were full of dust and some stains. Also toilet seat was flapping around almost completely unattached.
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Sunny pada tanggal 11 Nov 2021
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

2/10 Sangat Buruk

shawn

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
no thanks!
dirtiest most disgusting room i've ever stayed in. mold in the bathroom. floor hadn't been vacuumed in god knows how long. mattress was basically springs with a cover over it. non smoking room that wreaked of smoke.
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Sunny pada tanggal 5 Okt 2021
Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 Buruk

darryl

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2021

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
OK place don’t expect anything more than sleep and leave quiet place though
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari Barry pada tanggal 19 Jun 2021
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was incredibly hrlpful, and went above and beyond.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Barry pada tanggal 19 Jun 2021
Hello Thank you for staying with us and leaving a review. We hope to see you again soon.

2/10 Sangat Buruk

nelson

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pésimo. Sin servicio de limpieza.
Pésimo servicio. No quisieron limpiar la habitación a pesar de solicitarlo. Solo nos quedamos 3ndias pero jamás volveré ni gratis.
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari Barry pada tanggal 12 Jun 2021
Dear Guest, We always aim to deliver clean, comfortable, and convenient accommodations to every guest, but it is unfortunate to hear what you experienced during your time with us. Rest assured that these concerns will be swiftly addressed upon further verification. We'll also take a look at your other feedback, primarily on the unwanted smell in your room, as we continually strive to improve upon our guests' accommodations. We know we can do better and would appreciate the opportunity to demonstrate it.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 3 malam pada bulan Mei 2021
Tanggapan dari Barry pada tanggal 30 Mei 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is just a basic motel. With clean rooms and a pleasant staff. It is a no frills stay but is affordable.
Menginap 2 malam pada bulan Mei 2021
Tanggapan dari Barry pada tanggal 22 Mei 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Sangat Bagus

keila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2021
Tanggapan dari Sunny pada tanggal 17 Feb 2021
Thank you for staying with us. we appreciate your feedback.

8/10 Bagus

Patricia

Menginap 2 malam pada bulan Februari 2021
Tanggapan dari Sunny pada tanggal 15 Feb 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 Cukup Baik

Patricia

Menginap 2 malam pada bulan Januari 2021
Tanggapan dari sunny pada tanggal 11 Feb 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The bathroom was filthy. I would not shower there.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Barry pada tanggal 23 Jan 2021
Dear, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Barry pada tanggal 2 Feb 2021
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Menginap 3 malam pada bulan Desember 2020
Tanggapan dari Sunny pada tanggal 4 Jan 2021
Hello, Thank you for staying with us and leaving a review. We hope to see you again soon.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dont expect much
This place will will get the job done if youre just looking for a place to sleep.
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Sunny pada tanggal 16 Des 2020
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Sangat Bagus

Nicole, Harrington, De

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas
The room actually smelled good when we entered. I was expecting an awful smell because of how the hotel looked but I was completely wrong.
Menginap 1 malam pada bulan Oktober 2020
Tanggapan dari Sunny pada tanggal 18 Okt 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Never stay here
Absolutely Filthy. Mouse in the room.
Menginap 1 malam pada bulan September 2020
Tanggapan dari Barry pada tanggal 30 Sep 2020
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Look somewhere else
Room was dirty. Smelled of urine.
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari Barry pada tanggal 19 Agu 2020
Hello, Thank you for your review. It seems that some aspects of your visit did not meet your standards, and we apologize for that. Our team would be grateful for the chance to be aware of the details so we can enhance our guest experience. Please do not hesitate to call us directly. We wish you happy and safe travels

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Get what you pay for
It is what it is. It is clean but in need of major updating. The mattresses are aged , the drapes let light in.
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari Sunny pada tanggal 18 Jul 2020
Thank you for staying with us and leaving a review. We hope to see you again soon.

10/10 Sangat Bagus

walteremanley55, Chandler AZ

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Quiet and ner New York &morristown & don Pope's is write a cross the street that makes! It nice
Menginap 10 malam pada bulan Juli 2020
Tanggapan dari Sunny pada tanggal 18 Jul 2020
Thank you for staying with us and leaving a review. We hope to see you again soon.

8/10 Bagus

Sam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2020
Tanggapan dari Barry pada tanggal 16 Jun 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Barry pada tanggal 21 Feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
short and to the point
Just their to get a few hours of sleep after a long day of work. Not a place to bring your wife or girlfriend if they mean something to you. not a 5 star place. it was clean. furniture dated. mattress was like sleeping on boxes filled with springs.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Barry pada tanggal 2 Feb 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Buruk

Kenneth

Tidak Disukai: Kebersihan, staf & layanan
Dissatisfied
They kept changing the price and they never cleaned my room or changed my linens and I stayed for three days.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Barry pada tanggal 3 Jan 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Cukup Baik

David

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Get what you pay for
While not overtly nasty, the room was dusty, the walls & doors had obvious hand prints & old stains and the furniture was quite dusty... probably because from just the right angle, one could actually see daylight through the front door jamb, rather than from any particular failures on the part of the cleaning staff. The wi-fi was reasonably reliable/fast, but it is communal AND unsecured, so best bet is use a VPN or don't use it at all. 80% + of the TV channels don't work because they aren't paid for, and there really isn't any convenient place to eat: one could walk to the Wendy's 3 miles away, or dare 4 lanes of divided highway to get to the McDonald's across the street. You get what you pay for... in this case, barely, but still.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Barry pada tanggal 20 Des 2019
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services

4/10 Buruk

SK, Toms River

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This property needs to be updated. The rooms are old, seems like furniture, beds, etc are from when it was built. It needs a complete overhaul.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Sunny pada tanggal 18 Des 2019
Guest satisfaction and safety is always our primary concern, so we are disappointed to hear the aspects of your stay that were unsatisfactory. We will address this with our entire team to help us with our commitment to ensuring the safety and comfort of our valued guests. Hopefully, you will give us another opportunity to deliver a gratifying experience with better accommodations and services.

4/10 Buruk

Ryan

Menginap 1 malam pada bulan November 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Decent for the price....for sure not a 4 star place, but was quiet and comfortable.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Sunny pada tanggal 2 Des 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’d stay again, Very cozy little room. Was a little cold even with the heater but can’t complain.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Bharat Shakhawala pada tanggal 19 Nov 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Air didn’t work and the shower dripped no running wafer
Menginap 1 malam pada bulan November 2019
Tanggapan dari barry pada tanggal 7 Nov 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Sangat Buruk

EricBerry

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was very dirty and run down! I almost didn’t stay was tired.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Sunny pada tanggal 9 Okt 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan
When I first saw the property I said " uh oh" but when I went to my room it was a welcoming surprise. VERY FEELING LIKE HOME. I would come here again when the need arrises. The owners spent their money wisely by spending it on the interior. Best wishes to them
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Sunny pada tanggal 8 Okt 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2019
Tanggapan dari Bharat pada tanggal 17 Sep 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019
Tanggapan dari Bharart Shakhawala pada tanggal 12 Sep 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Need to change bed
Horrible bed
Menginap 1 malam pada bulan September 2019
Tanggapan dari bharat shakhawala pada tanggal 11 Sep 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Some one had parked a car improperly and the desk called me at 12:30 sking about the car,, which was not mine. I had given my details at sign in. Then someone was knocking at my door at 2:30 with the same problem.
Menginap 1 malam pada bulan September 2019
Tanggapan dari bharat shakhawala pada tanggal 6 Sep 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Cukup Baik

Aly, New York

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
You get what you pay for....the bathroom was kind of dirty and the sheets smelled weird.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Barry pada tanggal 3 Sep 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, kenyamanan kamar
good in some ways, bad in others
2nd visit to this place for the same--reason proximity to a restaurant we patronize. clerk was friendly enough. it's a glorified motel so entrances all close. room a/c wasnt on so setting it to lowest level it took a good 2-3 hrs before room felt comfortable. general areas looked ok but when you looked corners had accumulated dirt, under sink brown balls of what i did not want to know at least they werent in foot's reach. by far the worst was the beds---rock hard & as a result i have a slowly recovering hip & friend has bruised kidney
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Barry pada tanggal 22 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know and staying with us. We appreciate your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking is only thing I liked It was not very clean I would not recommend someone there if you’re traveling by yourself that’s OK do not take your family
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari barry pada tanggal 16 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Television stations very limited and poor picture quality Noisy sir conditioner. Very small cramped room. No closet.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari barry pada tanggal 15 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Sangat Buruk

prathamesh

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and Knights Inn? Not happening mate.
Motels are generally known for their untidiness and this was the perfect example of it. The bed were not well done. Spring mattress gave me a bad backache and there were bugs crawling in the room.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari barry pada tanggal 5 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Buruk

Mark

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Terrible
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari barry pada tanggal 30 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was smelly bad is like por place and i didn't like
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari barry pada tanggal 28 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property looks like a bad neighborhood. The rooms look like a place where people would cook meth or traffic people.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari barry pada tanggal 28 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Buruk

Joel

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Hotel in poor condition
The mattress was creaky, the room was quite small. Considering the price though I'd say it was passable.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari barry pada tanggal 28 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas
They ask for a bunch of personal info when you check in, I feel like they are trying to steal your identity. They have a coffee machine with no cups for 4 hours per day. The place is barely cleaned, it wasn't gooey, but I couldn't walk around the room with my shoes off. It is cheap, so if you just can't afford anything else, you could sleep here.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Barry pada tanggal 21 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Buruk

Traveler terverifikasi

Menginap 4 malam pada bulan Juni 2019
Tanggapan dari barry pada tanggal 14 Jun 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!