Polk City hotel guide. Omni hotel in Polk City, Florida

"My bathroom was dirty when I arrived. The sofabed linen was not in the room when we arrived, and it took one hour to arrive, at 10pm- we arrived at 9pm. They cleaned the bathroom upon my request in the next day. The fire exit in the breakfast restaurant was blocked by a table. When I called the manager, she simply responded the other one was clear, so they did not need the one that was being blocked. Clearly ignoring the fact that no fire exits should be blocked. The hotel is new, but the operation is failing. "

"Very clean hotel and would stay again"

"We had the 2 bedroom condo which was great. It was clean, spacious with a beautiful view of the pools. The waterpark was fun, fills up fast, especially on the weekend so you need to go early for seats (unless you pay to reserve). Quality of food is to be expected, in my eyes, you are paying for the convenience of it. We ordered lunch at the waterpark which enabled us to stay past lunch and keep our seats. Service was cool, they bring it right to you! One thing that would be great is better coffee- if you like Starbucks then you are all set. The rooms have Keurigs and I am NOT a big fan of those and the Market Place sells Starbucks, I prefer Dunkin but that is just fyi and not a huge point. Location was great but we had a rental so traveling was not a problem for us. Plenty of restaurants close by.... We also shopped and did some cooking so we did not have to eat out for every meal. I would HIGHLY recommend this place, it was clean, spacious, fun, good location and reasonably priced even during our school vacation (from Boston) week."

"It was a pleasure arriving and the hospitality after a really long travel. They were so kind and pleasant. Brian was a breath of fresh air with his humor and warm friendliness "

"I would not stay at this hotel again. The overall condition was unacceptable. There was visible mold, stains on the mirrors, and the mattresses were extremely old — the springs made noise every time we moved, making it very uncomfortable to sleep. The exterior was also dirty and poorly maintained. Overall, the cleanliness and upkeep fell far below basic expectations. This experience was worse than many budget hotels I’ve stayed in. I would not recommend this place to anyone."

"no free breakfast but the cafeteria in the hotel is bit expensive for me"

"We always have an amazing stay at the dolphin. The location is perfect and the property is always beautifully maintained"

"I've stayed here twice and each time the Heat and Air never works properly. It's either cold or hot sometimes you can put the heat on and it still blows cold air or doesn't turn on at all. "

"We have stayed at a lot of Disney properties, and this was equal or better to most of them. The rooms were massive! The property was very clean and there was a lot to do. We were surprised at the value for the money! Lots of pools, pretty good food options and a huge market on property made last minute food items easy to access. The staff were friendly and they were able to accommodate us for an early check-in. We already booked our next stay! This will be a go-to for us for sure! "