Polk Gulch hotel guide. Four Seasons hotel in Polk Gulch, San Francisco

"Our hotel room was clean and the staff was super friendly. Only issue was the room walls were a little thin."

"Great location, loved the suite with our kiddos."

"Staff were not helpful. Place needs to be updated. Breakfast was good. They leave coffee and tea out but not water. Took 45 minutes to get picked up from the airport by the shuttle, definitely doesn’t run every 15 minutes."

"I stayed at this hotel for a business trip, and overall it was fine, though definitely not without quirks. The property was extremely crowded during my stay, likely due to the conferences onsite. Check‑in was quick, but only because I arrived early—something I really appreciated. My room itself was acceptable, but it was located far on the opposite side of the elevator area. The elevators were a consistent frustration: very slow, and at times they wouldn’t let you select your floor. I wasn’t the only one experiencing this; several guests mentioned the same issue. Staff interactions were mixed. Most were fine, but during the conference they came across as a bit unfriendly. At breakfast, I overheard a staff member complaining that guests were “taking too long eating,” even though we were still well within the posted breakfast hours. It created an unnecessary sense of being rushed. Checkout, on the other hand, was easy thanks to the card drop boxes in the lobby and the convenient pickup/drop‑off area outside. One thing to note: the walls are thin. Light sleepers may want to prepare for noise if neighbors are active. The surrounding area felt generally safe, though it’s still an urban part of San Francisco, with the same level of homelessness you’d expect in most major metro areas. Overall, the stay was workable for business travel, but there are a few minor issues worth being aware of."

"Easy check in/check out process! Clean and cozy room and great temperature control. Very thankful for easy transit access to all of my scheduled events 😁. Looking forward to booking again soon and this property!"

"Love the environment and the staff. Would definitely go back"

"Excellent!"

"Our stay was excellent from day one! Every staff member is great. So friendly, helpful snd attentive. Beautiful room and view. Never had an issue with the room and housekeeping was so prompt. The historical pictures on the walls really tell a story and transport you into the past! We loved our stay. Thanks Fairmont Staff!"

"Horrible hotel definitely outdated. Will remind you of the motel 6. Not worth the price. I recommend that you do not stay at this hotel. I’ve traveled a lot in my young life and by far this has been the worst hotel that I’ve stayed at. "