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Hotel Civic Express

3.5 star property
Travelers dive into urban energy during the day before retreating to the hotel's lively bar for evening relaxation and conversation

Choose dates to view prices

Hotel Civic Express sits in the city center, offering a vibrant setting with complimentary WiFi. The 24-hour bar is a natural gathering spot after exploring nearby attractions. Practical amenities include an on-site restaurant and convenient parking.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
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Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Is Hotel Civic Express pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Civic Express?

Self-parking is free at this property.

What time is check-in at Hotel Civic Express?

Check-in begins at 3 PM.

What time is check-out at Hotel Civic Express?

Checkout is at 1 PM.

Where is Hotel Civic Express located?

Situated in Poza Rica, this hotel is within a 10-minute walk of 18 de Marzo Square and Hospital Regional Pemex. Park of the Americas and University Veracruzana Poza Rica are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

8.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 13 out of 30 reviews
Rating 8 - Good. 11 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

Reviews

Verified

6/10 Okay

Alfredo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
El lugar esta limpio y bien posicionado en una zona estrategica, lamentablemente no tiene personal suficiente y no fueron capaces de conseguirnos ni siquiera una botella con agua y al estar en un 3er piso, sin elevador se vuelve tedioso bajar e ir a una tienda.
Stayed 2 nights in Oct 2021
Verified

8/10 Good

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities

estancia satisfactoria

El nico inconveniente fue que me toco la habitacion mas cercana a la recepcion y los ruidos de las huespedes al entrar osalir son molestos, my estancia fue satisfactoria, personal muy atento
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Todo está excelente lo único que me falta es un elevador, de ahí en fuera no me hace falta nada
Stayed 1 night in Apr 2021
Verified

6/10 Okay

Juan Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

aceptable

Cuenta con lo necesario para descansar y/o trabajar.
Stayed 1 night in Oct 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
El personal es muy amable, pero no me gusto la ubicación de Hotel, en la habitación que me toco se escuchaba el ruido de La recepción, la limpieza tampoco fue excelente.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es bueno, habitación buena y limpia. Solo el internet falló.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No exelente servicio bien

Exelente servico lo recomiendo
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Needs an elevator for the fourth floor, it’s a lot to carry your stuff up. Place was nice, staff friendly and helpful
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Muy agradable instalaciones limpias y en muy buenas condiciones
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Su desayuno es muy muy muy pobre, por lo demás las instalaciones son muy sencillas pero limpias.
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Yu

Liked: Cleanliness
Disliked: Staff & service

Decepcionados

El desayuno muy muy precario..mejor no ofrecerlo como gratuito. No tiene elevador y la suite (única) se encuentra ubicada en el 4o piso. Para personas de la tercera edad o con discapacidad no ea propio. Personal muy hosco
Stayed 1 night in Apr 2018
Verified

8/10 Good

Fam. Ortegamore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómoda y placentera

El hotel esta de acuerdo a su precio y el servicio es bueno, además que esta en un lugar accesible, céntrico con buena presencia
Stayed 2 nights in Mar 2018
Verified

2/10 Terrible

Alberto

Disliked: Staff & service

Problemas en general

Pesimo servicio, no contaba con agua al llegar. Sin botella de agua en la habitación. Sabanas sucias. Problemas para facturar.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Staff & service

Agradable pero falta mas comodidad

Falta mas comodidad y limpieza en el baño tienen mal olor.
Stayed 1 night in Nov 2017
Verified

10/10 Excellent

flor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Desde que llegamos no’s recibieron muy bien ,buen servicio muy amables.
Stayed 1 night in Nov 2017
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service

General overview

Nice LITTLE hotel with courtesy valet parking 2 blocks away. Our room was small but beautifully appointed in modern style. We had problems getting the air conditioner to work properly. Also, the emergency exit door was locked, only was to get out in case of fire, etc., would be on the narrow entrance stairs! We informed the staff of the danger and were told that they had to keep it locked "because if they didn't the wind would blow the door open"..... hope that that has been changed! Hotel is exactly in front of the civic center where it looks like they might have events (concerts, etc.) --could be noisy although it wasn't the night we were there/ Wed.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Muy bien, hotel practicamente nuevo, servicio y atención muy buenos. Ubicación excelente.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy comodo y agradable

Muy bien con excelente servicio personal muy amable y hotel de calidad en todos sus aspectos desayuno continental bueno
Verified

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquila y agradable

Stayed 1 night in Sep 2021
Verified

8/10 Good

Germán

Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018