Apartemen di Prancis

"Residence le Pastel Jeanne d’Arc – Toulouse Very disappointing stay 👎 The only positive thing about this place is the convenient location. Unfortunately, everything else was far below expectations. The room was very small, old, and had an unpleasant smell. The overall atmosphere felt uncomfortable and even a bit creepy, which made it hard to relax. We originally booked and paid for two nights, but after the first night, we decided to leave early because we simply didn’t feel comfortable...

"La habitación espectacular, las camas bastante cómodas y las instalaciones muy modernas. Pudimos darnos un baño en la piscina y todo!. El acceso súper fácil con el código que te envían ellos el dia anterior a tu llegada junto con sus indicaciones de cómo hacerlo. El trato con la persona de la habitación estupendo. Llegamos a la 1 de la mañana y no teníamos el parking que habíamos reservado disponible porque otro coche se había aparcado sin permiso. Les contacté por watshap y me lo solucionaron...

"Quick response and great location. Laundry was good to have with the baby"

"Séjour en amoureux au calme bonne présentation à l arrivée, des boissons a disposition dans le réfrigérateur. Café thé eau gratuit .bonne literie."

"Mon séjour s'est super bien passé !! Tout s'est deroulé de façon fluide, je recommande !"

"Awesome location. Very central both on foot and to the metro. Tons of cafe and restaurants that all meet the vibe of Paris."

"The property had no elevator our room was on the 4th floor. After 25 minutes we finally got a rep on the phone. He offered a room on the 2nd floor saying we could store our luggage in their secure storage lockers. Our luggage didn't fit into their locker. I'm 79 my wife is 67 there's no was either or both of us could get a 50 lb suitcase up a 35 foot curved staircase. We told the rep this and left going to another hotel. We have advised our credit card company to refuse payment as the service...

"We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold. We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com...

"Pour ces deux nuits, le séjour était correct quoiqu'il n'y a avait de climatisation (un ventilo aurait été la bienvenue !!). Dommage qu'il manquait un oreiller et du papier toilette."