Ratings based on 20 Verified Reviews
3.6 Room cleanliness
3.1 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveller
Posted 28-Dec-2016 on Hotels
by A verified traveller from USA
Horrible experience
Posted 12-Sep-2016
Pros: Location
Cons: Service
Location: In the center of Moscow, close to subway and bus stops.
We booked this apartment for 2 weeks. On the second night I noticed roaches on the kitchen table, called the manager, they offered to send a bug exterminator, but the room would smell for 2-3 days. Excuse me? After some negotiations, they found another apartment on the other side of the town. They did not provide any transportation, they did not pay for the taxi, no other compensation was offered. When we came to the second apartment, nobody was waiting for us. After several phone calls, they found a lady who was supposed to be there… but she was late, not a big deal, we can wait for an hour on the street.
And yes, you have to speak Russian to negotiate anything, do not recommend the place.
Comment from Hotel Management
18-Oct-2016 by Nadia, Hotel Management
Thank you so much for your answer! We have staff who speaks English, but unfortunately that day they had a holiday. However, all the staff in the office speaks English and you can contact them any time with any questions. We received your application and do the best. We are very sorry that you were disappointed and we hope you will come again. We will try to make your next stay as comfortable as possible.
by A verified traveller
Posted 30-Oct-2013 on Hotels
by A verified traveller
Posted 12-Oct-2013 on Hotels
by A verified traveller
Not up to USA standards
Posted 10-Jul-2013Not able to close bathroom door. Poor bedroom window covering
Recommended
for Everyoneby A verified traveller from Seattle
Walking distance to Belorusskaya Train Station
Posted 28-Jun-2013
Pros: Location was great for catching the Express train from the City Center to Shermetovo Airport. Metro is on the Brown circle line.
Cons: Wi Fi working, ability to plan with staff by phone prior to 24 hrs before stay.
Location: Public transportation access
Room is pleasant, clean, would be most beneficial for those staying a few days who want to prepare meals in room. Very convenient to Belorusskaya Train station and metro stop. Because it is not a hotel per se but an apartment, special arrangements must be made to be let in and for check out. There are no options for leaving luggage until check in time. While there is a lift for most of the trip up to the apartment there are steps into the building and one flight of steps from the elevator to the room. Bathroom has a water heater so can shower with hot water even if hot water is not centrally available. Tub is slightly difficult to access--high to step into and 2 levels within tub. Could not get Wi Fi to work despite rebooting modem.
by sanjay
do not stay here
Posted 24-Sep-2012 on Hotelscompletely run down building, noisy and dangerous neighbourhood
by Graziela
Posted 12-Jan-2017 on Hotels
Não recomendo. Apartamento péssimo.
Comment from Hotel Management
02-Mar-2017 by General Manager, Hotel Management
Good afternoon! Thanks for your feedback! We make regular monitoring of the quality of customer service and your comment surprised us. If you can send a more detailed comment on the current situation to us on e-mail, we will be grateful to you.
by A verified traveller
이용 하지 않는게 좋은 숙박시설입니다.
Posted 26-Mar-2015 on Hotels아파트형 숙소를 찾을 수 없었습니다. 예약서류에 아파트 키나 이용방법을 알려주는 내용이 없고 인포메이센터를 알려주지도 명기하지도 않았습니다. 3시간 가족들과 숙소 찾다가 별도로 요금내고 다른 호텔에 묵었습니다. 문제가 많은 숙박시설입니다.
by Christer from Malta
Nice area - if u manage to get in
Posted 02-Feb-2015 on HotelsApartment very well located, close to airport train (Sheremeteov) and local metro. The area has a large number of good restaurants. However, having stayed in this apartment several times, it seems always to be a struggle to get into the apartment (check-in) due to the fact, that there is no communication from outside to the actual apartment. Hope they will solve this soon.
