"Stayed here for a Monterey/Big Sur weekend with my boyfriend, his sister, and her husband.
Pros:
It was fairly affordable overall, the hotel is very cute. We liked the property. The pool is heated and the hot tub is roomy. Rooms are cute with skylights! Great location. Reasonable pet fees. Free water.
Cons:
"Breakfast" was disappointing. Not restocked frequently enough by staff. We were standing around waiting for hot water, juice, milk, and coffee. There was only hyper processed packaged goods and nothing substantial, no eggs, protein, waffles, nada.
Some staff was very distracted and not very welcoming. The woman who checked us in was on a business call for her own business when we arrived and kept going on/off the call with no apology. She didn't even tell us where our room was located without us having to ask or any other info. She also let us carry all our bags without mentioning where the elevator is or that there was a luggage cart.
Check in's on the later side, 4pm. I'm personally used to 3pm check in and checking in early if possible. Not to mention, they wouldn't even give us a late checkout. They don't split cards for the check in either.
They close the pool area super early, at 9pm. Standard is usually 10pm pool close and I travel fairly often. The hot tub was also not very sanitary. There was some kind of food in it, which we realized a while in when we saw "floaties".
Beds were too firm, bathroom fan was broken, towels are so small."
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