"Even though the general experience was ok hotel needs to be updated in maintenance particularly in the elevators. One of the two of them does not show up information about floors etc."
"We forgot to pick up our luggage because we were doing some paperwork and when we called they said there was no problem our time out was at 1 and it was already 2. We’re totally forgot!! Very nice they waited without charging extra."
"The staff was great, from the bell boy to the servers.
Breakfast very delicious 😋
This hotel is located close to Paseo destino puebla but you need to ride a car to get there.
The room was small and clean, the only thing I noticed it was the shower had some kind of red spots on the walls????
Other than that modern and practical to stay few days."
"The room was big enough and with good amenities but it does not have good insoltaion. The hotel is close to a very noisy street and you can hear almost every noise coming from the outside. I reall could not rest. Another thing that annoyed me was that I recevied an emal the day before my stay threatening me that the reserve would be cancelled and that I needed to get in touch with the hotel (even when I indicated that I would be paying at my arrival when I made the reservation). When I called to the hotel they told me I needed to pay for the room immediately if I wanted to keep my reservation. I never had any experience like this before and it added unnecesary stress to my trip."