Hotel Menerima Tamu LGBT di Puerto Aventuras

"The swim up family room was everything we needed and more, its actually 2 connecting rooms with 2 swim out pools. We had more than enough room for a family of five with 2 adult size kids and one 7 year old. The couch converted into a small bed and the King size bed is huge and comfy. The rooms were extremely spacious and amenities provided by the preferred concierge team were fantastic. The hotel itself was beautiful and food was a great variety, best coffee was found at the coffee shop in the...

"Excellent customer service. Food was also good. Nice location"

"Gracias por tan increíble experiencia. Sin duda un lugar ideal para relajarse, divertirse y disfrutar al máximo.☀️🏝️"

"Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too...

"Tiene potencial, pero al ser un hotel antiguo hay varias cosas que se podrían mejorar. Lo bueno: La vista es excelente, la habitación está limpia en general, incluye desayuno y tiene una pequeña playa. Lo malo: No hicieron el aseo 1 día, no pusieron la cantidad correcta de toallas, el internet es pésimo, no salía agua caliente en la habitación, la calidad del desayuno es mala (queso de omelettes es vegetales, los "jugos" no son jugos sino bebidas saborizada), no hay suficientes camastros en la...

"Every staff member is professional and polite. Well maintained facility."

"My wife and I loved our stay here. The staff was super friendly and always accommodating. The dinning options were nice and diverse. They required you to make reservations each night, but when we went it wasn’t crowded and didn’t have any issues walking in at any time. We loved the fact that you didn’t need to pay for cabanas and everything was on a first come first serve basis."