"During our stay, we found the staff at the intake desk to be consistently rude and unhelpful. We visited front desk a few times and they are all trained that way.
The manner in which guests were spoken to felt dismissive and unprofessional, which made the check-in process unnecessarily stressful and unpleasant.
In addition, we also want to report that the property train/transport service was not working during our stay.
This caused significant inconvenience, as it limited mobility within the property and disrupted planned activities and schedules. We got blisters on both feet from long walking to and back from our room. We were using bandaids to be able to wear shoes and walk.
We expect a certain standard of service and functionality from the high end Hilton property, and unfortunately, this was not met on this occasion.
We would appreciate it if you could look into both the front desk staff behavior and the maintenance issues.
We are convinced many people complain there was a group that were asking for our signature on the fact that the train did not work.
We fell that we paid for high class resort without professional staff and lack of transportation.
Hope someone investigates the problem and get back to us.
Thank you so much.
Daniela and Marius"
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