Koh Samui Islands hotel guide. Banyan Tree hotel in Koh Samui Islands, Surat Thani Province

"The hotel itself was super clean and tidy. Staff were excellent. Breakfast was really good. The biggest let down was the beach area, it was a disgusting mess in the ocean and smelt really bad too. Luckily only a really short stay here. Would have been bitterly disappointed if I had booked a 2 week holiday here. "

"Amazing stay here. Kind staffs. Nice beach front. Great breakfast. Amazing pool."

"My 4th stay here. Great location on the beach and lots of bars and restaurants nearby. All staff polite and smiling. Two lovely pools. And friendly squirrels if you have nuts!"

"Amazing villas, view, food, staff. "

"Everything about this resort is 5 star. Staff rooms pool restaurant. Amazing views and the pool is incredible. A lot of stairs and hills but the exercise doesn’t hurt!! Spa was great as well!"

"We staid at the Garden area, the room doors at the this property closed loudly this make a spooking noise every time guests enter teh room especially during night time. "

"No airport shuttle available when we asked. Need to walk to a beach for actual beach access. Staff were nice but had to request towels and other items that should have been in room already. A good budget friendly option, maybe not the most ideal when travelling with kids."

"I highly recommend this resort I stayed in a villa and it was one of the best experiences I’ve had. The Villa was fantasticand as result extended my stay another 2 days Staff are phenomenal I didn’t want to leave "

"The photo I was sent on my confirmation for a king suite pool access was in fact an ocean front room and that was what I was expecting - what we got was a room where the only place to sit was on the bed - there was nothing KING about it or a suite as I know it - we have been to many 5 star resorts and this left us disappointed. I tried to upgrade and we were told they were full except 2 rooms around us were empty and I have no idea what else was - we did offer to pay. I will not be booking with Hotels.com again as I feel the booking was misrepresented in terms of the photo which was nothing like our room. Juliane"