Punta Cana hotel guide. Majestic Hotel Group hotel in Punta Cana, La Altagracia

"Pool was great. Lack of waiters at poolside, lobby etc, buffets had limited food (a lot of seafood)…. We were to the majestic 10ish years ago and felt it was much greater service then than this time around. Our butler Elvis, checked in with us daily and was very attentive. "

"Many problems, I had to call for shower towels everyday. One day,called to come and clean my room. Outlets for some reason didn't charge our phones. Problem with dinner reservations. Problem with the van for pick up at 5pm. Not happy at all."

"Hotel fantástico! Muita comida boa, quarto limpo e amplo e todos funcionários muito receptivos "

"Nice place"

"A very mixed bag. Hotel in itself was lovely."

"YES!"

"Worst customer service, they said they will help but no one ever came to help. The waiters were borderline rude. Also, they gave us the wrong room, we booked a double bed but when we checked in, they said they don’t have any available. Like how is that possible if we have the reservation. The beddings also smell, like they weren’t dried properly. "

"The hotel is very nice, and I appreciate the service. However, the restaurants are limited, with few drink options. The lunch time at the main restaurant is very short. I was almost prevented from sitting down to have lunch because a waiter said they were already cleaning the area."

"Check in and check out process us the worst. Transportation inside the property average at best. Food is mediocre in every restaurant including the buffet. Staff is a hit and miss. Everyone looks like they hate working there. "