"We had a lovely stay at the Royal Sonesta! The location was excellent; the property was beautiful - well-maintained and clean. Staff was fantastic all around, from the gentleman at the front door to the front desk staff, and the restaurant staff as well, where we had a delicious breakfast and chatted with some lovely fellow guests while we ate.
On the negative side, and these are very small inconveniences, we didn't get fresh kleenex for the bathroom, so we took some from the housekeeper's cart. The TV reception was quite poor on many of the channels (I know - lots of people don't even watch the TVs in hotel rooms anymore!), and the fridge made a lot of noise! I suppose we could have asked for assistance with these things, but as I said, these were very small inconveniences, we were only there for three nights, and we were really only in our room at night.
Everything else was great, and the rate was super for a downtown Chicago hotel, so I do recommend the Royal Sonesta!"