Search Hotels Near Golden Square Shopping Center, Warrington

"We arrived at hotel a few hours before check in and I was not informed by reception that the spa was being closed early at 4.30pm due to maintenance work. When we checked in at 3pm we were then informed by a different member of staff the spa facilities were being closed early at 5pm, the spa actually closed at 4.30pm. We spent about 45 minutes in the spa before closing. I was not informed of the early closing of the spa facilities by email or phone as I spoke earlier in the week to a member of staff regarding my booking. We were annoyed and upset as we booked the hotel for my 65th Birthday specifically for the spa which we were led to believe was closing at the usual time of 7pm. We would therefore have booked another spa hotel if I was aware of the situation. The customer service was very poor and we were not happy at all."

"Really good staff"

"A great central location and room Is spacious and comfortable with everything you need. "

"The breakfast was not a buffet but freshly made tomorrow from the kitchen which was wonderful and it was great. Did not use the pool . The bathroom is a cramped and would be for two adults. Parking is also not free so something to bare in mind."

"Room was small, but very pleasant, quiet, well stocked, with good bathroom. No issues"

"Hotel tired and in need of updating. Dirty pillow cases! Heating in room not working, electric fan heater provided with feet missing - potential fire hazard! Staff very friendly, polite welcoming, attentive and happy! Food great, bar service great. Attention to food allergy great! "

"One night overnight stay for work. Very small room but did the job. No on site restaurant for dinner but there’s a nandos etc a couple of minutes walk away. I was disappointed to be shown to my room on the very top floor for the man who escorted me not to ask if I needed help with my bags - this wasn’t a great first impression. The free breakfast is very basic - just croissants and fruit but cute little cafe."

"Left a message cancelling my room on the afternoon of my booking. I tried calling and they didn't answer the phone as they also didn't to Hotels.com. Had to book another hotel at very late notice which was more expensive. "

"Needs a bit of a revamp but the staff were friendly and the room was spotless so all in all nothing bad to report and good value for money "