Puxi hotel guide. Swissotel hotel in Puxi, Shanghai

"Room has smell of smoke, staff always seems very occupied with their computer instead of greeting guests in front of them. Breakfast was quite simple with limited selections."

"The location was very convenient. The family room was spacious and clean. The only thing that needs major improvement was the room service food. We ordered room service on a rainy night. It was super expensive (over 500 yuan for four simple items) and tasted terrible. For that price, you would expect decent food. It was the worst meal we had in Shanghai. We can’t order food delivery because we don’t have a local phone number. We ask staff for the hotel number for delivery but didn’t work and we didn’t really get much help so we ended up ordering room service."

"The location is excellent, very close to the Huangpu River and major attractions, making it convenient for getting around. The hotel staff were consistently friendly and helpful throughout our stay. Unfortunately, our experience with the Grand Family Room was disappointing. The windows faced inward toward other rooms, so there was no natural light. This made the room feel quite dark, especially since the interior lighting was also very dim. We found the photos to be somewhat misleading in this regard, as we couldn’t realistically keep the curtains open. Additionally, the furnishings felt quite dated. The sofa was heavily worn, with peeling leather, and the bed frame showed clear signs of long-term use. While the hotel’s popularity is understandable given its prime location, it didn’t feel like a true 5-star experience compared to other properties in the area that I had stayed in."

"Location is good, everything is there- food, shopping, even massage!"

"Great hotel good location"

"Excellent location"

"Excellent Hotel right on Nanjing Road, close to everything. Breakfast was great with many choices, hotel staff were helpful"

"Clean room and room servicing, good concierge team and good services. Young bell boy who was very service oriented, exceptionally customer oriented worth mentioning. Breakfast was average. Checkout service was average. "

"Good location nearby to place of attraction. Breakfast was great and my children like it. Though the room rate is expensive for a 3 star hotel but will come back in future."