2/10 Sangat Buruk
Mery
18 Jun 2024
Tidak Disukai: Staf & layanan, fasilitas
I was charged at arrival additional mandatory costs that were not mentioned when booking. Which lead me to think that they use this maneuver to lower the price on Expedia to seem more cost efficient and valuable per dollar than they really are, in order to capture more costumers. And they deny to provide me with an itemized receipt for those mandatory extra charges (which you must pay at arrival in order to get to your already paid room). I have requested the itemized receipt now 3 times to 3 different people unsuccessfully. I feel scammed. I documented the incident in writing with them and so far they have done nothing about it and I haven’t received even an answer. Awful service.
Mery
Menginap 1 malam pada bulan Juni 2024