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"The hotel has a great location and close to lots of amenities, restaurants, parks and mall. Easy to get to other locations in Quito. The staff is super helpful and always ready to help. Our housekeeper person was always attentive and the room was serviced whenever we went outside. The front desk staff were very helpful in assisting and arranging tours we wanted to do. The breakfast buffet was superb and had all the options you would want in a breakfast. The staff was great and kept the food well stocked. The shuttle/tour driver, Juan, they had suggested was simply the best. I have no hesitation in highly recommending this property. Thanks for everyone to make our vacation experience exceptional."

"Shower head not the right one. Also the breakfast menu "

"Good restaurant and large clean room"

"Most magical place I’ve ever stayed in."

"Everything about the hotel is excellent "

"Excellent location and value. One of my favorites in Quito."

"The hotel was very clean and the staff are super nice. I would stay here again :)"

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."

"Our stay was lovely. The staff were very attentive and polite at all times. The rooms were clean, with a generous size. Great location, a good choice to spend a few nights in Quito."