Search Hotels Near Raccoon Park, West Springfield

"Great "

"The room was clean, the foods were delicious."

"Clean room. Plenty of parking. Friendly staff"

"Staff was very welcoming and accommodating. Breakfast was quite sufficient with good variety. Parking was plentiful."

"I booked my hotel off of hotels.com. I live 2 hrs from Erie pa. The plan was to pay for this beautiful hotel and swim all day. No other plans. We get there and the pool is closed for renovations. A paper was given to us if we want to swim we can go next door. This was absolute false advertisement. Our trip was ruined. So we paid an insane amount for no amenities because everything is closed or under construction "

"Our room was clean, though trash cans were missing liners. Breakfast was good, something for everyone, but some items did run out. Pool was small and a tad crowded during our stay so we opted to not use the pool. Drinks from the hotel’s store were pricey."

"This was my worst hotel experience ever and I've stayed in numerous Holiday Inn Express locations. Upon check in I was told I had to cancel my reservation made through Expedia and pay the hotel more than double what I had paid to use the airport shuttle and parking lot. When I explained that it stated on my reservation that the shuttle was included and parking was listed as available. The man at the front desk was rude and dismissive telling me to cancel my reservation for $130 and pay over $295 to him. He was extremely rude and arrogant. I took my 7 year old and sat in the parking lot trying to cancel the reservation. I contacted the third party and they told me they had to call the hotel and cancel. The hotel staff did not answer the phone. The third party sent an email and the hotel did not respond. Five phone calls and emails were sent without any response. We were finally able to get the hotel to answer and they said they were aware of the situation but that I did not cancel and the reservation was marked a no-show. They refused to refund my money. The staff at this hotel are awful and I will never book here again. I stayed at a nearby hotel and they were wonderful and accommodating. I would highly recommend you avoid this property."

"Room was spacious and clean. The front desk stuff was not friendly."

"Clean room "