"Too bad.... The location, food and staff were great, but our room smelled of cat pee!
They tried to cover it up with air freshners, which had us fooled the first night, but by the time we returned from our day tour the next day, the bathroom in our room smelt so bad, we had to keep the door closed and remove all of our things. We had to brush our teeth in the main room, and hold our breath to use the toilet!
When we complained about this, they did not offer an acceptable resolution or compensate us in any way for the inconvenience. This lack of attention to the client experience, especially given that this is a health concern for anyone staying in these conditions, was unacceptable. "