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Ulasan untuk Selina Serenity Rawai Phuket

4.5 out of 5
Selina Serenity Rawai Phuket
14 Moo 5, Viset Road, Rawai, Phuket

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 267 dari 483 ulasan" "
Penilaian 8 - Bagus. 151 dari 483 ulasan" "
Penilaian 6 - Cukup Baik. 40 dari 483 ulasan" "
Penilaian 4 - Buruk. 17 dari 483 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 483 ulasan" "

9,2/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Thomas

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024

4/10 Buruk

Jess Leth

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Derek

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Selina pada tanggal 7 Sep 2023
Hi, Derek! Greetings from Selina Serenity Rawai! Thank you so much for your kind words and positive review of our hotel, room and facilities. We are happy to hear that you enjoyed your stay with us. Your recommendation means a lot to us, and we are grateful for your support and definetely will work on the takeaway from your review. . Looking forward to welcoming you back again soon! Thanks & Regards,Onkar SinghGeneral Manager

2/10 Sangat Buruk

soma

Menginap 4 malam pada bulan April 2023
Tanggapan dari General Manager pada tanggal 12 Apr 2023
Dear soma, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please write to us on reception.phuket@selina.com. We appreciate your business and hope to have the opportunity to serve you better in the future. Warm Regards,Onkar SinghGeneral ManagerSelina Serenity Rawai Phuket

10/10 Sangat Bagus

Mohamed A

Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Onkar pada tanggal 15 Mei 2023
Hi! Mohamed, Greetings from Selina Thailand. Thank you very much for chooising to stay at Selina and taking the time to share your review on our facilities. Please do share with us if anything else we could have done better that could have enhanced your experience. We hope to have the opportunity to welcome you back soon. Warm Regards, Onkar Singh General Manager

8/10 Bagus

LaRhonda

Menginap 6 malam pada bulan Maret 2023
Tanggapan dari Onkar pada tanggal 15 Mei 2023
Hi! LaRohnda, Greetings from Selina Thailand. Thank you very much for chooising to stay at Selina and taking the time to share your review on our facilities. Please do share with us if anything else we could have done better that could have enhanced your experience so as to score a 10/10. We hope to have the opportunity to welcome you back soon. Warm Regards, Onkar Singh General Manager

6/10 Cukup Baik

Jidapa

Disukai: Staf & layanan
There’re a lot of mosquitos in bedroom. Also, no towel
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Nathan

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Selina pada tanggal 6 Apr 2023
Dear Nathan,Greetings from Selina Serenity Rawai Phuket!Let me take this opportunity to thank you for choosing to stay at Selina Serenity Rawai Phuket and leave this wonderful rating. This means a lot for us. We also hope that you had a great time visiting Thailand.Looking forward to welcoming you back again sometime soon.Thank you andBest Personal RegardsOnkar SinghGeneral ManagerSelina Serenity Rawai Phuket

8/10 Bagus

Cholticha

8/10 Bagus

Reinhard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ich habe vor meiner Anreise das Hotel kontaktiert und eine Abholung über das Hotel am Flughafen organisiert. Hat alles prima geklappt und der Preis war auch in Ordnung. Ich hatte das " Palm Cabana " gebucht. Diese ist ein kleiner Bungalow und entspricht nicht den Bildern mit die man bei der Buchung sieht. Der Bungalow ist zweckmäßig eingerichtet, und sauber. Das Bad ist ebenfalls in Ordnung. Der Room Service ist auch Ok. Habe mich an der Rezeption über den kleinen Bungalow beklagt und habe dann für die hälft der Aufenthaltszeit ein großes Apartment bekommen, für mich war das Ok. In der Näheren Umgebung des Hotels gibt es verschiedene Restaurants, Thai, Italienisch. Bäckerei wo man auch Frühstücken kann. hier würde ich wieder buchen.
Menginap 24 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 6 Apr 2023
Dear Reinhard, thank you so much for your review and comments, which are very much appreciated.As you point out correctly our Palm Cabanas are small bungalows with an outdoor sitting area, which is also reflected in the daily room rate. The photos advertising this room type were all taken on location.We are glad to hear that our team was able to upgrade you to make your stay more comfortable. With best regards, Urs - General Manager

10/10 Sangat Bagus

Niklas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel! Close to the mainroad.
Menginap 1 malam pada bulan Januari 2022

4/10 Buruk

Françoise

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Le 5 étoiles où il faut faire la vaisselle...
Réservation de 4 nuits, pour 974e, villa avec piscine front de mer. Check in glacial où on nous annonce qu il n' y a ni petit déjeuner, ni room service, ni restaurant, etc., sans en avoir été informés à l avance (aucune info évidente sur leur site). La villa était sale et les équipements dysfonctionnels. Retour au lobby: le ménage ne pouvait être fait que le lendemain, parce que l'hôtel était complet...ils ont vite retiré un pot de fleur brisé et tenté de réparer la télé, sans succès(2 chaînes coréennes et thaïes). Piscine et extérieur dégoûtants. Le ménage n a jamais été fait, ni les draps changés. Literie déplorable d ailleurs. J'ai adoré devoir faire la vaisselle, le ménage dans un 5 étoiles. Les hébergements sont totalement laissés à l abandon. Pas de possibilités de rencontrer un responsable. Nous avons demandé un service laundry pour costume et robe: une véritable aventure ! Absolument aucun service dans tout l'hôtel, le covid a bon dos! Nous avons parcouru le pays durant un mois, sans aucune difficulté de ce type dans tous les autres hôtels visités. Faute de place, je noterai tous les détails dans un avis google. N.B.: informés à notre arrivée que nous allions nous marier durant notre séjour, nous avons beaucoup apprécié au final, l absence de félicitations, ne serait ce qu orales. J oubliai ! Cette phrase qui m a plus qu énervée d un employé :"au moins, vous avez la vue sur la mer.".
Menginap 4 malam pada bulan November 2021

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 14 malam pada bulan Juli 2021

10/10 Sangat Bagus

Amanda

Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Prash

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020

6/10 Cukup Baik

Gerd, Würzburg

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Ich würde diese Resort nicht mehr buchen. Der Pool ist zwar ausreichend groß und ordentlich. Das Essen ist gut. Das Haus wirkt auch erstmal gepflegt. Nicht gefallen haben mir vorallem 2 Dinge. Zum einen ist der Strand zum Baden völlig ungeeignet. Das andere Problem bestand darin, dass ich eine Cabin gebucht hatte. Diese sind sehr beengt und in meiner Cabin stank es auch aus dem Badezimmer heraus. Das Personal übertünchte das mit einem Zitronenduft. Die Ursache hat man oder konnte man nicht lösen.
Menginap 2 malam pada bulan Januari 2020

8/10 Bagus

Irene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Schöne Anlage
Wir durften wunderschöne Tage im Serinity verbringen! Wir hatten eine Villa mit Pool, das Meer zieht sich sehr weit zurück und hat eine Mondlandschaft vor sich! Das Personal war immer sehr freundlich und hilfsbereit, ausser dem Shuttlebus Fahrer der war immer etwas mürrisch! Schade
Menginap 6 malam pada bulan Januari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet surrounding and friendly staff. The trip laid on by the hotel to Patong was memorable We would recommend the hotel to anyone and would definitely go back again.We will always treasure the memoties.
Menginap 10 malam pada bulan Desember 2019

10/10 Sangat Bagus

Mike, Arkansas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really enjoyed our stay. A bit pricey though. We would come back, but may downgrade our room.
Menginap 3 malam pada bulan Desember 2019

10/10 Sangat Bagus

Holger

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Chillen
Einfach eine wunderschöne ruhige Lage. Sehr zu empfehlen.
Menginap 5 malam pada bulan Desember 2019

10/10 Sangat Bagus

robert

Traveler bisnis, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Marek

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 11 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very peaceful.
Menginap 2 malam pada bulan November 2019

4/10 Buruk

suresh

Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good service, super clean resort, very complete luxury suite, good bed, low noise airco, good swimming pool, nice bar, very good food. We had a great stay ! Only minor point is accessibility to the sea. Although the sea is at 10 m distance from the pool area, the sea is not ok for swimming and snorkeling. Serenity offers almost every day a free taxi to a nearby beach. Distance approx.10 km. If you want to eat outside the resort, there is only one good (Mexican) restaurant nearby. Enough dinner choice at more than 5 km distance.
Menginap 7 malam pada bulan November 2019

10/10 Sangat Bagus

Andrea, Londra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Personale molto efficiente, cibo di qualità e servizi ottimi. Una sorpresa
Menginap 8 malam pada bulan November 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, Big and modern room good breakfast, fresh juice, fresh bake croissant. love it.
Menginap 2 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 11 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything about this property was exceptional. Spacious rooms. Friendly and accommodating staff. Breakfast buffets were great and we lov d the location. Lovely and quiet but also great for kid.
Menginap 6 malam pada bulan September 2019

8/10 Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2019

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I honestly DO NOT understand how this property got such good reviews.... first thing is, When I arrived at the room and sat on the bed, I found a dry and hard as a crystal contact lense on the floor next to the bed..... really...? I had to put a foot towel on the floor of the shower because I really didnt feel it was clean. Also, the room smelled like it had been closed for quite a while. It could have been a great room....we had 2 floors with swimming pool on the roof, living room and even a bathtub. however, I just felt so uncomfortable because it didnt feel clean. The restaurant by the swimming pool had old broken furniture. It would sink if you sat.... I so don't recomment this place
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Urs pada tanggal 12 Sep 2019
Dear Anonymous, Thank you for your review and comments. We are sorry to hear that Serenity did not live up to your expectations and shall discuss your points of concern internally. Our housekeeping team normally gets very high scores for cleanliness at the resort but I will certainly address this. Sincerely, Urs - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great and we enjoy so much. Warm welcome hospitality!!!
Menginap 2 malam pada bulan Juli 2019

10/10 Sangat Bagus

Nathalie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mycket fint hotell
Mycket fint hotell när havet. God frukost, renligt och mycket trevlig personal. Rekommenderar detta varmt.
Menginap 6 malam pada bulan Juni 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good service and friendly everyone there very nice
Menginap 4 malam pada bulan Juni 2019

10/10 Sangat Bagus

vicky

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Relaxing oasis
Had a lovely stay in Phuket. Enjoyed the swimming pool, live music and good food and cocktails on offer. Thank you Miriam and staff for looking after us so well!
Menginap 5 malam pada bulan Mei 2019

6/10 Cukup Baik

Hojoon

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan April 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The rooms were spacious and staff were lovely. However, the beach was very unappealing. Breakfast was average and no transport from hotel to Rawai beach. Had to pay every time for a taxi. Not many restaurants near by as well.
Menginap 3 malam pada bulan April 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Some aspects of the decor was looking tired, and there was always an unpleasant odour in the corridors around the entrance to our room. However, given the price paid, we were generally satisfied.
Menginap 3 malam pada bulan April 2019

8/10 Bagus

Nona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really good and quiet place. Staff is helpfull and attantive. But the main disadvantage is that hotel is too far from touristy spots, no caffees and restaurants around, no beach. only swimming pool you can enjoy which is pretty small and with hot water in it:) good thing that there is family Mart store and pharmacy nearby. Hotel has shuttle some days during the week going Nai harn beach and Patong. also good library with books you can find in many languages. Rooms, Bathrooms are very good and comfortable. in case of taking Thai massage in hotel, dont pay to the person doing it as I had a problem check out time. there was nothing to prove that I paid to her as I had no receipt. so consider this:))) they tried to call and she didn’t pick up. This moment was a bit tough for me and felt so pissed off. the breakfast is combines European and Thai food as well. And it was just perfect.
Menginap 6 malam pada bulan April 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 15 malam pada bulan April 2019

10/10 Sangat Bagus

Kristine

Disukai: Staf & layanan
Menginap 3 malam pada bulan April 2019

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
歯ブラシと髭剃りとドライヤーは欲しいです。
Menginap 1 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super séjour
Ayant réservé une villa avec piscine privée au pied de la mer notre séjour n'a pu être que magnifique. Tout est parfait équipé à l'écoute, l'endroit est calme et propose des soirées a thème barbecue etc.a l'extérieur il a plusieurs petits commerces. Petit point négatif, les marées.. C'est la nature, la mer n'est pas présente 24h/24
Menginap 2 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La habitación está excelente muy linda con mucho espacio en los ambientes
Menginap 3 malam pada bulan Februari 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room of improvement about hospitality of restaurant staffs. Same situation about towel quality and location of tissue box and lacking of its refill.
Menginap 4 malam pada bulan Februari 2019