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Ulasan untuk Hilton Reading Hotel

4 out of 5
Hilton Reading Hotel
Drake Way, Lundy House, Reading, England

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 594 dari 1000 ulasan" "
Penilaian 8 - Bagus. 285 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 67 dari 1000 ulasan" "
Penilaian 4 - Buruk. 32 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 1000 ulasan" "

9,4/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jayne

Bepergian bersama keluarga
Disukai: Fasilitas
What an amazing experience we had at the Hilton Reading. Jana snd the reception staff ensured our stay to celebrate my Dads 80th Birthday was absolutely perfect. We had 7 rooms for the weekend. Jana had arranged balloons and cake in my parent’s suite. The restaurant staff were superb too, great service, with a seating plan and delicious food. I would highly recommend this hotel. The leisure club staff and manager were pleasant, friendly and welcoming. Thank you Hilton Reading - Jayne Lawson
Menginap 2 malam pada bulan April 2024
Tanggapan dari A. Boardman pada tanggal 11 Apr 2024
Dear Jayne,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bagus

Victor

Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Trevor

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Check in and check out was seamless with very pleasant and helpful staff so much nicer than doing it on an app!!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jana pada tanggal 29 Jan 2024
Dear Trevor,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

Dipak, Northolt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 29 Jan 2024
Dear Dipak,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

Jill

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overnight trip
Great welcome from receptionist on Friday 5 January at check in and again from the same lady on Saturday morning. Car park was free in January so a bonus for us. Breakfast was £15/ person and was fabulous, a well stocked buffet. Room was clean and quiet albeit hotel was not busy. Ideal stop off just off M4 to break up our trip to London at night.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jana pada tanggal 29 Jan 2024
Dear Jill,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bagus

Derek

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jana pada tanggal 29 Jan 2024
Dear Derek,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good services, room also okay except television automatic power off so many times, bathroom's ventilation fan too weak (Almost can't work) and 3 of USB hub beside the bed totally can't work.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 25 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our services to be good and that your overall experience was okay. We apologize for the inconvenience caused by the issues you encountered with the television, bathroom ventilation fan, and USB hubs. Rest assured, we take your comments seriously and will address these concerns promptly to ensure a more comfortable and enjoyable stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,JanaHilton Reading

10/10 Sangat Bagus

Tracy

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 29 Jan 2024
Dear Tracy,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

vito

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent accueil ,joli décors de noël, chambre très propre avec tout le confort,piscine sauna et hammam très agréable.Le petit déjeuner trés varié et de bonne qualité.Trés pratique aussi le parking juste à coté.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 25 Feb 2024
Dear Vito,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

Carlene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My stay was good, staff were pleasant, professional, friendly and helpful.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 23 Des 2023
Dear Carlene,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel with a lovely restaurant. The pool is a bit small. Parking is free and secure
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 23 Des 2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

Tracy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 23 Des 2023
Dear Tracy,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind regards,JanaHilton Reading

10/10 Sangat Bagus

Helen

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 23 Des 2023
Dear Helen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

M

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Jana pada tanggal 23 Des 2023
dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

TED

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great amenities and the breakfast buffet is amazing!!
Menginap 4 malam pada bulan November 2023
Tanggapan dari Jana pada tanggal 4 Des 2023
Dear Ted,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bagus

Cherry

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jana pada tanggal 4 Des 2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

6/10 Cukup Baik

Cherry

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jana pada tanggal 4 Des 2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bagus

Aaron

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Aaron,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bagus

Karen

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Karen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hilton reading
Great stay. Great staff and nice ambience. Bar area is nice. I would have preferred an earlier check in time but otherwise fine. Breakfast was a little pricey (£20) but good.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Cukup Baik

Andrew

Disukai: Kebersihan
Tidak Disukai: Fasilitas
Be warned - they close the bar at 1030, even on a Friday, with no warning. I had always thought Hiltons were proper hotels, but there you go.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jana pada tanggal 4 Des 2023
Dear Andrew,Thank you for taking the time to provide us with your feedback following your experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, JanaHilton Reading

6/10 Cukup Baik

Mark

Bepergian bersama keluarga
Disukai: Staf & layanan
Comfortable enough, but typical large chain aimed at corporate type hotel. Nothing wrong with any of it, but could have been anyone anywhere in the world - but guess that’s what chain hotels do.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jana pada tanggal 4 Des 2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,JanaHilton Reading

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Feliciano

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Feliciano,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Buruk

Steven

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Disappointing
Having stayed in Hotels in and around Reading for the last 34 months, I though it was time to give the Hilton a go. Check-in was quick and easy. The room was very good, although it lacked 13A sockets. Food quality was good, although somewhat expensive and there's a 'service charge' which I didn't see mentioned anywhere. Sticking to the topic of food, after checking in on Monday evening I looked at the Menu and saw several tasty options. However, when seated in the Restaurant I was given a single A4 sheet with a limited menu. I asked for the more expansive menu, only to be told that it was unavailable because the menu was being changed. I opted for a sirloin steak at £31, which was, to be honest, excellent! On Tuesday evening I was given the 'new' full menu, but wasn't really inspired, so ordered the sirloin again, only to find that the price had now risen to £34!! On Wednesday evening they didn't have what I ordered, which, considering it was a 'new' menu, is pretty poor. And now the real disappinment ... On Tuesday evening, whilst in the Hotels underground car park my vehicle was broken in to and several items were stolen. Together with the damage, it's cost over £1500.00. On Wednesday I enquired about CCTV footage, but received a shake of the head, shrug of the shoulders, and that was that. At checkout on Friday morning I was asked if everything had been okay with my stay, to which I replied, "Not really." I explained why, but I didn't get any response whatsoever!
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear John,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bagus

Darren

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unable to provide room service of breakfast to me which was very surpised at considering its the Hilton the biggest hotel chain in world! Not good and felt extremely let down.on this!
Menginap 1 malam pada bulan September 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Darren,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Sandra,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bagus

Nick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice room, clean, amazing bed mattress and bedsheets. Good breakfast
Menginap 1 malam pada bulan September 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Nick,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Adrian

Menginap 1 malam pada bulan September 2023
Tanggapan dari A. Boardman pada tanggal 27 Okt 2023
Dear Adrian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Buruk

Stephane

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Good at the restaurant is ugly Never seen that level of poor quality food in my life Service as well was unefficient with servers asking 4 times to Whom the dish was
Menginap 2 malam pada bulan September 2023
Tanggapan dari Jana pada tanggal 15 Sep 2023
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Jana pada tanggal 15 Sep 2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Sangat Bagus

Chia Cheng

Menginap 1 malam pada bulan September 2023
Tanggapan dari Jana pada tanggal 15 Sep 2023
Dear Chia Cheng,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

2/10 Sangat Buruk

Stephane

Menginap 1 malam pada bulan September 2023
Tanggapan dari Jana pada tanggal 15 Sep 2023
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 Bagus

rory

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Jana pada tanggal 15 Sep 2023
Dear Rory,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Sangat Bagus

maw

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari A. Boardman pada tanggal 28 Agu 2023
Dear maw,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Cukup Baik

Gaynor

Disukai: Fasilitas
Wrong room given -ordered a king room and was given a twin, I was upgraded but still a twin room , offered a change but only here 1 night, not worth the trouble moving to another room again otherwise great hotel and facilities, attentive staff-would come again.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Jana pada tanggal 15 Agu 2023
Dear Gaynor,We would like to extend our heartfelt gratitude for taking the time to share your recent experience at our hotel. Your feedback is valuable to us as it allows us to continually improve our services and enhance the guest experience.We deeply apologize for the mix-up with your room type during your stay. We understand how important it is to have the accommodations you've reserved, and we are truly sorry for any inconvenience this may have caused. While we're glad to hear that you were upgraded, we regret that the room type still did not meet your expectations.We understand that changing rooms can be an inconvenience, especially when your stay is short. We appreciate your understanding in this matter and are pleased to learn that you found our facilities to be great and our staff to be attentive. Your positive comments about our hotel and team mean a lot to us.We are committed to ensuring that such instances do not recur, and your feedback will certainly help us improve our processes to better serve our guests in the future.If your travels bring you back to the area, we would be honored to have the opportunity to provide you with a flawless stay that truly reflects the high standards we strive for. Please do not hesitate to reach out to us directly if there is anything we can assist you with in the future.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back and providing you with an exceptional experience that exceeds your expectations.Warm regards,JanaGuest Relations Manager

10/10 Sangat Bagus

MOHAMMAD

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel and brilliant staff. Parking is very convenient and I tried the food this time, it was delicious.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari A. Boardman pada tanggal 28 Agu 2023
Dear MOHAMMAD,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Aileen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Reading Wedding
Really nice hotel, good location, spacious and bright. Food choice at breakfast was exceptionally good. Evening meal was good value and very tasty.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Jana pada tanggal 10 Agu 2023
Dear Aileen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

8/10 Bagus

Stephen, Portola Valley

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Jana pada tanggal 10 Agu 2023
Dear Stephen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

6/10 Cukup Baik

lashaye

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 28 Agu 2023
Dear lashaye,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Dorian

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 10 Agu 2023
Dear Dorian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 10 Agu 2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Tracey

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 28 Agu 2023
Dear Tracey,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Lovely hotel even if some staff need more training
Essentially a lovely hotel. Nice little pool too. Only reservation was the service. Some members of staff were lovely (if highly inefficient) while others were unwelcoming, slow and disinterested in their work.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 10 Agu 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was ok. Long line up to check-in at 11pm. Pillows were flat. No toilet paper was topped when I checked in.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari A Boardman pada tanggal 28 Agu 2023
Dear Guest, Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Neil

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Clean and welcoming
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari A.Boardman pada tanggal 10 Agu 2023
Dear Neil,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Cukup Baik

Patrizia

Bepergian bersama keluarga
Lack of communication
I checked-in on the 8th of July 2023 and checked-out on the 9th of July 2023 at Reading Hilton Hotel. On the very day of 9th of July , came home in Bournemouth and discovered that I had left my blue blouse hanged in the Room 159 wardrobe. Called the hotel receptionist on the same day 9th of July about my blouse. The receptionist promised to call me back the next morning 10th of July after she checked with the housekeeping on the lost property.I didn’t get any call that day. I called again this morning on the 11th of July and again promised to call me back today but heard nothing from the hotel. I am still waiting for the receptionist to let me know about my blouse still in the hotel. Please advise. Thank you.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 28 Agu 2023
Dear Patrizia,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Sangat Bagus

Shin Yee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great service
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari A. Boardman pada tanggal 10 Agu 2023
Dear Shin Yee,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager