"They advertise onsite parking, and while that’s technically true, there is nowhere near enough parking for the number of units.
I stayed from 4/3–4/9 and not once was I able to get a parking space—and I am disabled. I made them aware of my condition before arriving, and I was assured I would be accommodated. That did not happen.
It got so bad that we actually had to skip going to the theme parks because I was afraid that if we left, we wouldn’t have a place to park when we returned. Imagine having to tell your child you can’t go to the parks because of something like that.
The only option was a parking garage multiple buildings away, and I had to pay for a golf cart just to get assistance. My son even witnessed another disabled woman who was physically shaken dealing with the same situation.
The worst part? No accountability. Not even a phone call.
I gave them 20 days to reach out before filing complaints—nothing. Based on my experience, I honestly question the reviews. The property is outdated, overcrowded, and poorly managed.
I’ve been to Disney and Universal many times—both peak and off-season—and I have never experienced anything like this.
I will say this: Expedia was excellent and truly tried to help resolve the issue. Unfortunately, **Westgate Resorts refused to approve any resolution. Expedia still made an effort to make things right, which I appreciate. They had the nerve to use staffing for the delays!"