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Ulasan untuk Reigate Manor

3 out of 5
Reigate Manor
Reigate Hill, Surrey, Reigate, England

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 112 dari 362 ulasan" "
Penilaian 8 - Bagus. 154 dari 362 ulasan" "
Penilaian 6 - Cukup Baik. 62 dari 362 ulasan" "
Penilaian 4 - Buruk. 23 dari 362 ulasan" "
Penilaian 2 - Sangat Buruk. 11 dari 362 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,4/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Louisa

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 25 Apr 2024
Good morning Louisa,Thank you for your lovely review. I am glad you had a comfortable stay.Look forward to welcoming you again Kind regardsJayshreeFront Office Manager

8/10 Bagus

Sophie

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Office Manager pada tanggal 16 Apr 2024
Dear Sophie,Thank you for your feedback. I am glad you had a pleasant stay.Kind regardsJayshree SharmaFront Office Manager

4/10 Buruk

Leanne

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Reception Manager pada tanggal 18 Mar 2024
Dear Leanne,Thank you for your rating.You feedback is valuable to us. Would you like to tell us more regarding your recent stay for us to be able to provide the best customer service? Please contact us on hotel@reigatemanor.co.uk.Kind regardsJayshree SharmaFront Office Manager

8/10 Bagus

Oliwia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
From minuses - The property is a bit dated. If you stay at the ground floor the parking is just through your window so can be very noisy. There is no zebra crossing on the road and no pavement on the side of the road where the hotel is so it is a bit dangerous to cross the road if you need to walk down hill (to work or to the train station). From pluses - the staff is super friendly and helpful. The room has new tea, coffee and biscuits delivered every day. The breakfast is really nice with lots of options.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Front Office Manager pada tanggal 16 Apr 2024
Dear Oliwia,Thank you for your pleasant feedback regarding the hotel.Your feedback is valuable to us. Please let us know when you are next staying with us and we will try allocating you to a quite room.Kind regardsJayshree SharmaFront Office Manager

10/10 Sangat Bagus

JUNE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We only stayed one night breakfast was very good
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Kirsty

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Yankaday

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for 1 night at this hotel. Beds were truly comfortable. Dinner and breakfast were excellent! Highly recommend!
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Naomi

Bepergian bersama teman, Bepergian bersama keluarga
Could do with a lick of paint as a bit dated. Easy check in and out. Staff friendly. Thank you
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Alexander

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Aimee

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

H V

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Trevor

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Timothy

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Darrel

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Alf Endre

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Oyin

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Denise

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Martin

Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Matt

Traveler bisnis
Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Check your BILL
It's been a bit refreshed but is a bit dated still. Room was ok, stain on the duvet cover which was a bit off putting. However - the real issue, buy a drink at the bar £6, I get another, get some food - and that when I noticed service charges suddenly being added without my approval and without any notification that they would include it! Next drink was nearly £8! I will be raising this with the hotel but be aware - I'm not impressed!
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Lorraine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Met all basic requirements
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Peter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely Hotel with a very comfortable bed :-)
Great hotel - Clean, very comfortable, helpful/pleasant staff and an excellent night's sleep :-)
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Nic

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
We have been guests for over 2 years and on this last visit was superb! Undoubtedly significant dining changes specifically breakfast area. Amiss is an extreme customer service devotee and ensures her guests experience their morning beginnings with a smile and the best service. Much improvement to kitchen culinary staff food was fresh and delicious not dried up left overs like before a few months in spring. 5 stars
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

A W

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Adam

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Colin

Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Judith Anne

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mark Stephen

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception Manager pada tanggal 14 Sep 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Sangat Bagus

Tom

Menginap 4 malam pada bulan September 2023
Tanggapan dari Reception Manager pada tanggal 14 Sep 2023
Dear Tom,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

8/10 Bagus

Michael

Bepergian bersama teman
Disukai: Staf & layanan
Made to feel welcome by staff and enjoyed a pleasant stay. Would have preferred a dedicated shower cubicle in bathroom as getting in out of bath to shower was awkward and nearly fell backwards getting out
Menginap 2 malam pada bulan September 2023
Tanggapan dari Reception Manager pada tanggal 14 Sep 2023
Dear Michael,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.Please let us know you prefer a shower next time you wish to visit us so we can avoid the difficulty of getting into a bath.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 Sangat Bagus

Theresa

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception Manager pada tanggal 5 Sep 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Bagus

Theresa

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to stay
A great stay overall, our only slight complaint was that breakfast was not great although the room it is served in is full of character. Reception staff are very friendly and helpful
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 5 Sep 2023
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We made a note regarding breakfast and see if there is anything we can do to make improvement. We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 Bagus

JOHN

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 31 Agu 2023
Dear John,Thank you for your feedback.Delighted to see you enjoyed your stay with us. We look forward to welcoming you back again soon!Best regardsGreta Thornton

8/10 Bagus

mark

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 14 Sep 2023
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

6/10 Cukup Baik

Suzanne

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 31 Agu 2023
Dear Suzanne,Thank you for taking your time on writing a feedback.Please accept our apology for not meeting your expectations this time. Hopefully we can welcome you again in the future and we can provide you a much better experience.Kind regardsGreta Thornton

10/10 Sangat Bagus

Oliver

Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 27 Agu 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Bagus

sarah

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 27 Agu 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

4/10 Buruk

Tracy

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 22 Agu 2023
Dear Guest,Thank you for taking the time on writing a review.Please accept our apology for not being able to meet your expectations this time. We look forward to welcoming you again soon.Kind regardsGreta Thornton

2/10 Sangat Buruk

Barry

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Recent stay
Our recent visit started on a bad note when the hotel tried to double charge us even though we had prepaid, the room was very noisy, there was an event on and I could not sleep. I had a terrible night sleep and woke up exhausted. The breakfast was average, not great. The hotel needs to do better. I will not be back ever again that is for sure.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception Manager pada tanggal 20 Agu 2023
Dear Barry,Thank you for your feedback and appreciate you took your time to write your experience down online.I must admit, I am surprised by your review because upon check-out you stated you had a good stay. Regarding the pre-authorisation I do apologies on behalf of my team as it was clearly stated you pre-paid your bedroom. We only take pre-authorisation which means the funds are only on hold on your account and it got released straight away therefore you haven't double paid for the room. Please make sure you notify the hotel when there is an issue so we have a chance to take action. Kind regardsGreta Thornton

8/10 Bagus

Sanghee

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Reception Manager pada tanggal 17 Agu 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Bagus

Ruth

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Reception Manager pada tanggal 17 Agu 2023
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 Bagus

Orla

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Reception Manager pada tanggal 29 Jun 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 Bagus

Jan

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Reception Manager pada tanggal 29 Jun 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

6/10 Cukup Baik

Katherine

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Yuqing

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Reception Manager pada tanggal 20 Jun 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Sangat Bagus

Sam

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Reception Manager pada tanggal 20 Jun 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 Sangat Bagus

Iqbal

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Reception Manager pada tanggal 29 Jun 2023
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

10/10 Sangat Bagus

Tara

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Reception Manager pada tanggal 20 Jun 2023
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager