Find hotels in Rescue, VA from Rp1.153.022

"While this property shows promise, there are several significant concerns that warrant serious attention.Most critically, during our stay we experienced a safety incident in which a barn door in the bathroom became dislodged while being opened. The door nearly struck my children, and was only prevented from causing injury because I was able to catch it in time. This type of structural hazard is unacceptable & requires immediate remediation, not a temporary fix. The bathrooms & rooms overall are in need of proper, thorough renovation (stains on wall + sink). When I brought this safety concern to the attention of the Front Office Manager, Attonayo Branch, I found his response to be dismissive & unprofessional. Rather than acknowledging the severity of the incident, he stated he was unaware of the issue and indicated he was preoccupied with billing & the volume of check-ins. This level of response is inadequate when a guest’s safety, particularly that of children, has been compromised. I want to note that the maintenance team & front desk staff handled the situation with genuine empathy & professionalism, which I appreciated. While the marina views and proximity to Hampton University are appealing, they don’t offset safety hazards, deferred maintenance, or deficiencies in management-level leadership. I strongly encourage ownership & senior management to review both the physical condition of the rooms & the guest-relations standards expected of managerial staff. "

"The room was great. The staff was friendly and professional. The highlight was the morning breakfast and the evening happy hour. Job well done!"

"ROACHES!! Saw baby and big roaches in the hall, near elevators "

"Breakfast was good. Valet parking was fast. But we went into the lounge for a cocktail and because they had a party they served us in plastic cups. With the price of there cocktail, it should never be served in a plastic cup."

"My room was #1226 and the toilet needs to be fixed, it rocked when you sit on it… very unsafe. "

"Room and property run down. Room towels stained. Room smelled bad. Thought it might have bed bugs.. "

"Everything was great "

"Everything was good,,, close to alot of restaurants,,,,,olive garden was in the same parking lot,, parking was a little packed, but manageable!! No complaints from my stay"

"Everything was nice "