4/10 Buruk
Peter
Bepergian bersama teman
30 Jul 2025
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
While the hotel itself is fairly good in many ways there were some truly terrible downsides. (1) We arrived early on an international flight and had previously informed the hotel that a check-in prior to 3 pm would be very welcome if possible. They had previously said they would annotate our account and do what they could, though there would be a (reasonable) charge if it was possible. But when we got there the treatment was very rude ("we told you it is 3 pm" and "if you wanted to check in this early you should have booked the previous night" which is very different from a reasonable additional charge quoted earlier, plus too late now). When we came back a few hours later to check on the status it was even ruder and we told not to bother to check back till it was 3 pm. (2) We hung out in the lobby but were never offered any amenities, and only discovered the next day that there is a bar and restaurant elsewhere in the hotel that we could have gone to. (3) When finally in the room--totally exhausted after 36 hours without sleep--we find that outside our window, barely meters away, was a full scale construction project actively, very noisily working, well past any reasonable hour, actually not ending until almost 9 pm and starting up again at 7:30 am. You can imagine how well one can sleep with that going on. Plus one needs to have the window open to get any air circulation or coolness into the room, so the noise is even worse! Rooms facing construction should not be let!
Peter
Menginap 2 malam pada bulan Juli 2025