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Ulasan untuk Opera Hotel

4 out of 5
Opera Hotel
33 Raina Blvd, Riga

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 307 dari 1001 ulasan" "
Penilaian 8 - Bagus. 473 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 158 dari 1001 ulasan" "
Penilaian 4 - Buruk. 45 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 1001 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

7,6/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan April 2020
Tanggapan dari T pada tanggal 8 Apr 2020
Dear Guest, Thank you for your opinion and review! BR Opera Hotel & Spa team

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Maret 2020
Tanggapan dari T pada tanggal 8 Apr 2020
Dear Guest, Thank you for your opinion and review! BR Opera Hotel & Spa team

8/10 Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Guest Relations Manager pada tanggal 11 Mar 2020
Dear Daniel, Greetings from Opera Hotel & SPA. It was a real pleasure for all of us in the hotel to welcome you as our guest and look after you during the course of the stay. Thank you also for taking the time to evaluate your stay. Looking forward to having you back among us soon! Kind regards, Guest Relations Manager Alisa Alsevska

10/10 Sangat Bagus

Dmitry, Chicago, USA

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly stuff, good location, good service, rich breakfast
Menginap 8 malam pada bulan Februari 2020
Tanggapan dari Guest Relations Manager pada tanggal 11 Mar 2020
Dear Dmitry Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA, and highlighting our staff, rich breakfast, and good location Kind Regards, Guest Relations Manager Alisa Alsevska

8/10 Bagus

Andre

Disukai: Kebersihan, staf & layanan
Das Hotel liegt zentral und ist somit ein optimaler Ausgangspunkt für alle Aktivitäten in Riga. Der erste Eindruck war auch positiv, bis wir an der Rezeption in Empfang genommen wurden. Es war außer uns kein weiterer Gast. Die Empfangsdame redete Ihren Text in Englisch in einer Geschwindigkeit runter, dass man das Gefühl hatte sie wird gerade von uns gestört. Ist halt so, kann der Dame nicht helfen. Was mich verwundert und für ein 4**** Hotel anpassend ist, war die Blockung meiner Kreditkarte mit 100€. Auf die Frage „Wieso“ wurde mir erklärt, dass es eine Vorsichtsmaßnahme ist, falls man was aus der Zimmerbar entnimmt, oder andere Leistungen usw...... Klar kann das passieren, aber dann zahlt man bei Abreise. Unser Zimmer war in der 5.Etage. Bad war Ok. Das Bett war schrecklich, da die Matratzen völlig durchgelegen waren. Ein Highlight war die Belüftung des Zimmers. Das ging nämlich nicht, denn das Fenster war ein Dachfenster in 3 Meter Höhe. Kein rankommen. Nach 3 Nächten eine schöne Luft im Zimmer. Wer mit 3*** zufrieden ist, auch wenn 4 dranstehen, kann hier günstig absteigen. Wir werden hier nicht nochmal wohnen.
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Guest Relations Manager pada tanggal 11 Mar 2020
Dear Andre, Greetings from Opera Hotel & SPA and thank you for having been our guest on your recent journey to our city. Thank you as well for your time to share invaluable feedback from your stay. Please also accept our sincere apologies for the various inconsistencies experienced in the services on offer to all our esteemed guests. We regret not having been able to look after you adequately and in the manner that we constantly endeavor to. Do rest assured that as your well-being among us is extremely critical to us, I have taken the immediate liberty to discuss your comments in detail with my management such that we can all work towards ironing out all possible current creases in our service delivery. All this as we are committed to looking after the needs of our guests to the best of our abilities such that we can ensure that they leave our hotel as positive ambassadors of the product and services on offer. The team at the hotel also joins me in looking forward to the next opportunity of having you as our guest such that we can look after you more efficiently. Please do accept our apologies again for your recent experience. Kind regards Guest Relations Manager Alisa Alsevska

10/10 Sangat Bagus

Jukka

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mahtava sijainti
Hinta-laatu kohdillaan tässä hotellissa. Erinomainen sijainti, hyvä aamiainen ja kylpylä. Juna-, ratikka- ja bussi pysäkit todella lähellä.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Guest Relations Manager pada tanggal 11 Mar 2020
DearJukka. Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA, and highlighting our breakfast,SPA and good location. We look forward to welcoming you back among us on your next trip this way as it remains a pleasure to have you as our guest. Kind regards, Guest Relations Manager Alisa Alsevska

8/10 Bagus

Poul Mejer

Menginap 2 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Henkilökunta ja palvelu olivat hyvää tasoa, mutta yleisilme hotellissa kulunu ja vanha. SPA osasto oli tosi iso pettymys likainen, ahdas, kulunu ja saunan lauteet todella huonossa kunnossa!!! Huoneen lattia kulunu ja näkymähuoneesta (superiorhuone) toisen talon seinä heti ikkunasta katsottuna.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Inese Tiltiņa pada tanggal 27 Feb 2020
Dear Guest, It is nice to hear that you enjoyed the service at our hotel. Thank you also for sharing your thoughts about our improvement! We kindly noted. Hope to see you next time! Kind Regards, Jelena Jurkinska Front Office Supervisor

8/10 Bagus

Anders

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Opera Hotel&SPA team pada tanggal 28 Feb 2020
Dear Anders, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

6/10 Cukup Baik

Melvin

Disukai: Staf & layanan
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Opera Hotel&SPA team pada tanggal 24 Feb 2020
Dear Melvin, Greetings from Opera Hotel & SPA! Our Team appreciates any feedback regarding the quality of our services, and we are extremely grateful that you have taken your time to provide a review for your stay.

8/10 Bagus

Fernando

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value for money
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Opera Hotel&SPA team pada tanggal 24 Feb 2020
Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay

10/10 Sangat Bagus

ELENA

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Отель в Риге
Замечательный отель. Очень понравился
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Valentins Vorobjovs pada tanggal 22 Feb 2020
Уважаемая Елена , Теплые приветствия от Opera Hotel & SPA! Спасибо за время, которое вы уделили ,чтобы поделиться своими впечатлениями о нашем отеле. Нам всем было очень приятно приветствовать вас в качестве нашего гостя. С нетерпением будем ждать Вас в ближайшем будущем! Kind Regards, Front Office | Valentins Vorobjovs

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DÅRLIG ERFARING! Opera Hotell i Riga.
Da vi ankom hotellet ble vi tilbudt å betale 20 Euro ekstra for å slippe å vente 3 timer på å få rommet. Vi valgte å vente og da vi kom tilbake for å sjekke inn kl 15.05 fikk vi beskjed at dem hadde oppgradert rommet til et i 5 etasje uten ekstra kostnader. Det viste seg at det rommet vi fikk var uten vindu vi kunne se ut av....oppgradering.... Var det egentlig et bøttekott vi hadde bestilt ordinært? Legger ved bilde over støv/skitt funnet på bjelke i rommet tørket med en hvit serviett. Dagen vi ankom bestilte vi da et 70 minutters pragrom for par med massasje til dagen etter. Gikk ned for å få slåbrok og slippers ca 90 minutt før bestilt time og fikk da beskjed om at dem var overbooket og at vi ikke fikk massasje..... Hjalp intet at vi kom fra Norge disse 2 dagene for å feire 60 årsdag og skulle nyte massasje på turen... Og INGEN kompensasjon ble tilbudt!!! Anbefaler virkelig IKKE dette hotellet!
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Opera Hotel&SPA pada tanggal 27 Feb 2020
Dear Guest Greetings from Opera Hotel & SPA and trust your journey back home was pleasant and comfortable. While we were indeed delighted to have you as our guest, please accept our sincerest apologies for the various inconveniences on your experience. As it is our constant and passionate desire to extend caring hospitality to all our esteemed guests, it is most unfortunate that we seem to have failed in this endeavour. We take all feedback from our guests with due seriousness. At this stage, we regret your inconvenience with treatment reservations and cleanness in your room. I have taken up your experience with the concerned department manager such that we can undertake immediate corrective action. While this will not redeem us from your unfortunate experience, please rest assured that all actions already taken will only ensure that we are able to look after you more efficiently as and when you return back to us. Once again, we apologize for the inconvenience and hope to see you back again at Opera Hotel & SPA. Guest Relations Manager, Alisa Alsevska

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Sijainti oli meidän mielestä hyvä. Hotelli muuten keskitasoa tai hiukan huonompi.4 tähteä liian korkea kyseiselle hotellille.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Valentins Vorobjovs pada tanggal 22 Feb 2020
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do us much us we can to improve our service. Looking forward to welcoming you back, Kind Regards, Front Office | Valentins Vorobjovs

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent hotel and value. Location very good
Excellent hotel and value. Nice older outside architecture. Modern updated inside. Very nice room, sauna, steam and small pool. Breakfast was abundant and good. Center of Riga location. Highly recommend overall hotel.
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Valentins Vorobjovs pada tanggal 22 Feb 2020
Dear Steven, It's nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Front Office | Valentins Vorobjovs

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tout parfait, seul très léger bémol la puissance de la douche en version pluie. Mais pas du tout un problème
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Valentins Vorobjovs pada tanggal 22 Feb 2020
Dear Guest, It's nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Front Office | Valentins Vorobjovs

8/10 Bagus

Evaldas

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Opera Hotel&SPA team pada tanggal 4 Feb 2020
Dear Evaldas, Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

10/10 Sangat Bagus

Ian

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will be coming again
Awesome staff. Great breakfast. Clean rooms. Great lighting. Quick check in. Delicious food.lovely spa
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Valentins pada tanggal 3 Feb 2020
Dear Guest, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay. Looking forward to welcoming you back. Kind Regards, Front Office | Valentins Vorobjovs

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Fasilitas
Hatte keine Erwartungen gehabt , gute zentrale Lage in der Stadt , Frühstück in Ordnung, sauberes Zimmer , Saunabereich war gut ,
Menginap 4 malam pada bulan Januari 2020
Tanggapan dari Valentins pada tanggal 3 Feb 2020
Dear Guest, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA.Looking forward to welcoming you back. Valentins Vorobjovs | Front Office

10/10 Sangat Bagus

MARGET

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
very good
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Inese Tiltina | Opera Hotel & SPA team pada tanggal 23 Jan 2020
Dear Marget, Thank you for your time to share your impressions of the product and services offered at Opera Hotel and SPA! The entire team of the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments, as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Sincerely,

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotelli on aivan keskustassa, hyvä aamiainen (tee/kahvi, leipä, leikkeleet, puuro, jogurtti, lämpimät ruoat), huone oli puhdas ja iso yhdelle
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Opera Hotel&SPA team pada tanggal 17 Jan 2020
Dear Guest, Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Jag gillade mycket trevligt hotell nära intressanta platser, god frukost, god mat och mycket uppmärksam personal
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Inese Tiltina pada tanggal 12 Jan 2020
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please rest assured that we will do us much as we can to improve our service. Looking forward to welcoming you back, Inese Tiltina | Opera Hotel & SPA team

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great value for money in an excellent location, close to both the old town and the train and bus stations.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Inese Tiltina | Opera Hotel & SPA team pada tanggal 12 Jan 2020
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please rest assured that we will do us much as we can to improve our service. Looking forward to welcoming you back!

8/10 Bagus

Jarno

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Inese Tiltina | Opera Hotel & SPA team pada tanggal 28 Jan 2020
Dear Jarno, Thank you for your positive feedback. Hope to see you soon! Best regards,

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Opera Hotel&SPA team pada tanggal 14 Jan 2020
Dear Guest. Thank you for your positive feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Aleksandra

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Inese Tiltina | Opera Hotel & SPA team pada tanggal 28 Jan 2020
Dear Aleksandra, It is nice to hear that you enjoyed your stay at our hotel. Hope to see you next time! Kind Regards,

8/10 Bagus

Claus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 6 Jan 2020
DearClaus. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sänky oli hyvä, mutta tyynyt olivat aivan liian paksut. Pyysimme pienemmät tyynyt, jotka olivat aivan yhtä paksut kuin isommatkin.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Inese Tiltina pada tanggal 31 Des 2019
Dear Guest, It is nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Inese Tiltina | Opera Hotel & SPA team

10/10 Sangat Bagus

Terhi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Inese Tiltina | Opera Hotel & SPA team pada tanggal 28 Jan 2020
Dear Terhi, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA! The entire team of the hotel is delighted to note that you have had a nice stay. Sincerely,

8/10 Bagus

ilolax, Vantaa, Finland

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Receptionists are so "basic faces", smiles would make them beautiful (Christmas stress, perhaps). There was a dip in my bed, right in the middle of mattress causing uncomfortable to sleep. Otherwise, everything was great: good location, very clean room and friendly restaurant staff.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Inese Tiltina pada tanggal 31 Des 2019
Dear Guest, Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Inese Tiltina | Opera Hotel & SPA team

6/10 Cukup Baik

Traveler terverifikasi

Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 2 Jan 2020
Dear Guest. Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Opera Hotel & SPA team

10/10 Sangat Bagus

TING HONG TOMY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice expericnce
The hotel was nice, staff are kind, helpful and beautiful. ;)
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 27 Des 2019
Dear TING HONG TOMY. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Jesper

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Des 2019
Dear Jesper. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

10/10 Sangat Bagus

Ioannis, Prague

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice breakfast. Helpfull, friendly and smiling staff in main reception and in spa reception.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 17 Des 2019
Dear loannis. Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments, as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Kind Regards, Opera Hotel & SPA team

6/10 Cukup Baik

Traveler terverifikasi

Menginap 5 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 17 Des 2019
Dear Guest.Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon!

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 17 Des 2019
Dear Guest Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcoming you back! Kind Regards, Opera Hotel & SPA team

6/10 Cukup Baik

Veijo

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 17 Des 2019
DearVeijo. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcoming you back! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 12 Des 2019
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 11 Des 2019
Dear Guest. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Kind Regards, Opera Hotel & SPA team

6/10 Cukup Baik

Jarkko

Disukai: Staf & layanan
Paksut tyynyt.
Muuten ok. Tyynyt liian paksuja.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 9 Des 2019
Dear Jarkko. Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. Next time, please contact reception for any questions or queries, as most of them we can solve on spot. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Best regards, Opera Hotel&SPA team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
A love!y hotel in a great location and I'm sure most of the rooms were great. As a solo traveller I booked a single room and was very disapponted at both the size and the facilities. To be fair after my first night the hotel offered to move me but I declined as I was settled in my room.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 9 Des 2019
Dear Guest, Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do us much as we can to improve our service. Looking forward to welcoming you back, Opera Hotel&SPA team

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2019
Tanggapan dari Opera Hotel & SPA team pada tanggal 3 Des 2019
Dear Guest. Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay. It will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Kind Regards, Opera Hotel & SPA team

10/10 Sangat Bagus

Pavel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2019
Tanggapan dari Opera Hotel & SPA team pada tanggal 3 Des 2019
Dear Pavel, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

6/10 Cukup Baik

Nicola

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Booked a standard double room and was put in a disabled room, which I was not informed about. It also wasn’t a double bed, it was two single beds pushed together. Very disappointed to say the least.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Nov 2019
Dear Nicola, We are sincerely apologising about this situation. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcoming you back!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan November 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Nov 2019
Dear Guest. Thank you for your positive feedback. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Nikolajs

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Nov 2019
Dear Guest. Thank you for your positive feedback. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

8/10 Bagus

Jeanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Nov 2019
Dear Guest. Thank you for your positive feedback. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

6/10 Cukup Baik

Traveler terverifikasi

Menginap 2 malam pada bulan November 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Nov 2019
Dear Guest. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcome you back!

10/10 Sangat Bagus

Juliane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan November 2019
Tanggapan dari Opera Hotel&SPA team pada tanggal 25 Nov 2019
Dear Juliane. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon!

8/10 Bagus

Olavi

Menginap 2 malam pada bulan November 2019