Search Hotels in River West, Chicago

"Great experience overall. TV streaming apps would not connect to the internet even after engineering came by to try to fix it. "

"The room was cleen enough, it smelled musty, but looked clean, rather out dated, IKEA furnished. Staff was friendly. I was told on check-in that i owed more money for the amenities, which was quite expensive for breakfast and a cocktail ($125/person) the hotel itself is pretty worn around the edges. I was awoken at 715 am to construction on the facade outside my window and was offered a new room for the remaining 4 hours rather than a reduction in rates. Kinda disappointed "

"Clean. Friendly staff. Great views from the room. "

"Ridiculous parking charge, no parking garage for the building, the Sofitel would have been a much much better choice, the price difference of 80 dollars between the two places was made null by the price of parking, which is included in the booking for the Sofitel and also a far far superior establishing."

"Loved the stay here !"

"Great experience! The staff really goes out of their way to make sure you are comfortable and taken care of. I really enjoyed my stay! We were across the street from the river and the shopping direct and walking distance from all the tourist attractions! I’ll definitely be back!"

"This hotel is awesome for visiting Chicago. The staff were consistently attentive, respectful and helpful with suggestions. The hotel room was clean and the view we had was fantastic. The pool and hot tub were relaxing — easy to access and get fresh towels. The only minor criticism was that the hotel is an older building and shows some wear and tear — if I owned it, I’d invest in new flooring because the old carpet is super gross. That said, for what we paid and what we got, we are extremely satisfied and glad we stayed at the Hilton, and will likely stay there again!"

"The location was great, near plenty of restaurants and shopping. The room was a great layout plenty of space. "

"Absolutely the worst hotel experience I’ve had. We were initially given a room that was already occupied, walking in on strangers at 1am felt incredibly unsafe, especially as a group of women. Staff showed little urgency or concern. What followed was a series of poor “solutions” and ongoing issues: an upgrade that didn’t accommodate our group, lack of basic amenities (they claimed to have no pillows), repeated calls just to receive towels, and advertised bar offerings that weren’t even available but advertised all across the hotel. The most alarming moment came when a glass shelf fell off the wall overnight, thankfully no one was hurt, but it could have been dangerous. Between the disorganized service, lack of accountability, and overall experience, this felt far below standard. I would not stay here again or recommend it."