Search Hotels Near Riverside Village Mall Shopping Center, Gales Ferry

"Room was absolutely neglected. Front desk staff was very unaccommodating, rude and condescending. There was a snowstorm during my visit. The parking lot was never plowed properly nor salted, sanded etc. I had fallen twice during the duration that I was trying to dig my car out, I asked the front desk staff if we could use their shovels. They told me that there would be a $50 deposit because they didn't want us to break them. I was absolutely appalled by that, considering the fact that I believe it would have been their job to take care of the property maintenance in that situation. Doors and stairways were not shoveled on the outside of the building, leaving us dropped with 3 ft of snow in front of the doors at points in time during the storm. I was mocked by the young lady that works the front desk multiple times for an incident that had occurred while I was there. I was fleeing a domestic violence situation, I had notified the staff of that and it was completely disregarded and laughed about in front of my face by the staff. I will never stay at this establishment again nor will I ever recommend it. In extreme disappointment for a local establishment."

"100/10"

"Our stay was okay and the staff was pleasant. No problems there. We were up for a concert. The rates were through the roof and our room was falling apart. Shower was disgusting. Grout falling out and dirty looking carpet was pulling up in doorways place needs an overhaul ! Would have complained except all the hotels in the area were sold out. We didn't have any options. Should have complained to the staff "

"great setup in the room loved the space "

"horrible location, staff were high and very dismissing "

"Great hotel. "

"The spa was top-notch professional. It had showers and a sauna and a rest room with tea, juice and water. I personally went for a massage which was one of the best I’ve had and i get them regularly. "

"No water in pool and construction outside of room. Drove hours for a decent hotel with an indoor pool and there wasnt one when we got there. Asked for a refund within 1 hour of check in and was refused. Desk lied to booking agent. The whole experience was terrible. Check out is at 11am, was locked out of my room at 9:45am"

"hotel was not accommodating. "