Search Hotels in Roaring Brook, Harbor Springs

"Missed a TV in our room but the lounge was across the hall and convenient - just not in my jammies. The heat in our room was way out of whack! 75 degrees at one point and had to open both windows with winter conditions. Heard another couple had same experience. Hot tub was nice - bit awkward to enter, but enjoyed. Would have loved to experience the fireplace but who needed MORE heat! All in all it was a great opportunity to experience The Stafford for our anniversary."

"The hotel downstairs entry area, pool and hot tub are all nice. Staff was friendly and the shuttle was very convenient for getting to and from the casino. There is a nice fireplace downstairs with a TV and couches for relaxing. However, there is no restaurant on the premises and the bar area they have is closed. They said it didn't have enough use to keep it open. The continental breakfast is bad, serving the same egg beaters and sausage EVERY day and they weren't good. The rest of the breakfast with tiny yogurts, bad english muffins and a toaster that took forever and barely worked were all disappointing. How much does a new toaster cost, really? The breakfast ends at 10 AM but they don't even leave coffee out past that time. Also, disappointing. It appeared they had no money to make improvements, which is hard to believe. The toilets sound like a jet engine when flushed and can be heard from all the surrounding rooms near your own. No way can your partner sleep through it, if you get up at night to use the bathroom. That needs to be fixed! Everything is geared around getting you to go to the casino for food, drinks and hopefully to get you to gamble. All of that, made it an ok but not great place to stay. Could be much better with a few improvements. "

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"There was a very intense snow storm on the day I was to arrive. So, Stephanie, from this Best Western motel, personally called to inform me of the dire driving conditions and of the limited staff and services that would be available, should I decide to come. Her proactive, safety minded information helped me decide that I should cancel my trip up north. She also took care of cancelling my reservation. Stephanie seems to be a truly caring and kind person who goes out of her way to serve and help others. This motel is so lucky to have her working for them. Thank you so much, Stephanie. Marie "

"Needed a room because mackinaw bridge was closed."

"The staff was super nice and motel is in a convenient location right near a Walmart and a few restaurants. Heater worked and water got very warm! That being said, it was dusty and there was lots of crumbs and stuff on the floor. Definitely needed a good cleaning. The king mattress was just two twins put together. Lastly it seemed a little sketchy and at one point a few cops were there. Overall a good stay though."

"Great experience! Went during Christmas season and felt something out of hallmark movie. "

"Was a really neat and impressive place. "

"Great breakfast, also free coffee all the time! Beds were super comfortable."