Suite Keluarga, 3 kamar tidur, dapur | Dapur pribadi | Lemari es, microwave, mesin pembuat kopi/teh, dan ketel listrik
Cek ketersediaan

Ulasan untuk Silver Fern Rotorua Suites & Spa

5 out of 5
Silver Fern Rotorua Suites & Spa
326 Fenton Street, Rotorua

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 570 dari 826 ulasan" "
Penilaian 8 - Bagus. 213 dari 826 ulasan" "
Penilaian 6 - Cukup Baik. 25 dari 826 ulasan" "
Penilaian 4 - Buruk. 10 dari 826 ulasan" "
Penilaian 2 - Sangat Buruk. 8 dari 826 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tatiana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
very clean small unit
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Silver Fern pada tanggal 12 Mei 2024
Hi Tatiana, thank you for staying with us and appreciate the review. Look forward to your next stay!

10/10 Sangat Bagus

MY

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really like this hotel. It is very good for the family. I Will be back again. The owner is lovely. Location is excellent very close to McDonald. The three bedroom suit is very big and spacious and clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Antony pada tanggal 8 Mei 2024
Hi My, thank you for staying with us and we appreciate you feedback. Thank you and we hope to accommodate you again on your next visit.

10/10 Sangat Bagus

Leanne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed our stay here, would definitely recommend for a get a way
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Antony pada tanggal 4 Apr 2024
Hi Leanne, thank you for staying with us and appreciate the review and your kind words. Thank you!

8/10 Bagus

Tamon

Bepergian bersama keluarga
Disukai: Staf & layanan
Very kind stuff
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Antony pada tanggal 4 Apr 2024
Hi Tamon, thank you for staying with us and appreciate the review and feedback. Thank you!

6/10 Cukup Baik

Hyunmi

Bepergian bersama keluarga dan anak
Located conveniently. It took about 30 minutes to check in because the room was not ready even after 2:30 pm. Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra. The 2 bedroom was way smaller than on their ads., dark, smelly, and dated. Definitely an over-priced accommodation and not going back.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Silver Fern pada tanggal 26 Mar 2024
Hi Hyunmi, thank you for your feedback. We do apologize for the mistake of extra 20 of the baby cot charged to you and we will refund to you if you could kindly provide us the bank details, sorry about that..... We appreciate your patience while the outsourced engineering fixing the mirror of that particular unit while you checked in, and we tried to provided an upstairs apartment as an alternative, unfortunately it was not convenient for your party. We are sorry that the experience did not meet your expectation and we hope to welcome you back to experience our usual exceptional customer services. Thank you.

10/10 Sangat Bagus

Marion

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bed was so comfortable! Definitely felt like a very luxurious experience. Big thank you to Helen at reception - so warm and friendly. She really made us feel special.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Antony pada tanggal 27 Mar 2024
Hi Marion, thank you for staying with us and appreciate the review and kind words. Thank you!

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
You need to be prepared for the smell from the hot springs
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Antony pada tanggal 27 Mar 2024
Hi William, thank you for staying with us and appreciate the review and feedback. Thank you!

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Antony pada tanggal 27 Mar 2024
Hi John, thank you for staying with us and appreciate the review. Thank you!

8/10 Bagus

Junghwa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 7 Mar 2024
Hi Junghwa, thank you for staying with us and appreciate the review. Thank you!

10/10 Sangat Bagus

Ryan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 28 Feb 2024
Hi Ryan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Sandy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 7 Mar 2024
Hi Sandy, thank you for staying with us and appreciate the review. Thank you!

8/10 Bagus

Timothy, DOLLAR

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A large unit that suited our needs. Conveniently located with ample parking. Lots of space.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 28 Feb 2024
Hi Timothy, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Shanelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a wonderful time! The staff are super friendly, the room was clean and comfortable, and the hot tub is huge! Will definitely go back!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Shanelle, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Jaini

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Jaini, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

KAORU

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
スタッフさんが親切で笑顔があり、テキパキと要望に応えて下さいました。設備も最高で、ジャグジーを堪能。長期滞在も楽しめる宿です。
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Kaoru, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Valerie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is extremely central and easy to access travel and dining needs
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Valerie, we're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bagus

Geoffrey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Liked large in-room tub and the spacious bathroom. Kitchenette was small and without a stove. Room had several flies buzzing around because the windows have no screens. Unable to get rid of them.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Geoffrey, we're glad you're happy with the facilities at Silver Fern Rotorua. Please accept our apologies on the flies as they are inevitable during summer time, fly sprays are prepared in the kitchen to solve this issue. We hope we can accommodate you again to deliver our normal high standard excellence.

8/10 Bagus

Penelope

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Penelope, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Christopher, Elkhart

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The price was good and the location met our needs. I'd stay again.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Christopher, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Kyungbae

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Kyungbae, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

yan sui

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Silver Fern pada tanggal 29 Jan 2024
Dear Yan Sui,Thank you kindly for your great feedback and we are really pleased to hear that you have enjoyed your stay with us.Wish you a very happy new year and we look forward to welcoming you back next time. Warm regards,

8/10 Bagus

Dave

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good overall .Daily Servicing of the apartment needs improvement as bathroom items and tea/coffee items not refilled .
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Dave, thank you for your feedback. We're glad you're happy with our service at Silver Fern Rotorua, and we will look into the matter you have raised.

8/10 Bagus

Dacia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The room was very comfortable, clean, and had convenient amenities such as a kitchenette, (cold) air conditioning, all the necessary toiletries, plenty of hot water and good water pressure. The curtains had seen better days, there was peeling paint in the bathroom, and other signs of wear and tear. The front desk staff were friendly and helpful. Overall, pretty good place for a budget price. We stayed 3 nights and were fine with it.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Dacia, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua. We appreciate your feedback and will do a follow up check at the room. Thank you.

10/10 Sangat Bagus

Tracey

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 27 Mar 2024
Hi Tracey, thank you for staying with us and appreciate the review. Thank you!

2/10 Sangat Buruk

RENE

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Rene,We're sorry to hear our service didn't meet your expectation and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.It would be helpful if you could provide detailed comment so we can take the necessary steps to improve our service at Silver Fern Rotorua.Thank you for staying with us.Management/Silver Fern Suites & Spa

8/10 Bagus

Sheridan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very accommodating staff very friendly. Very nice room
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Sheridan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

4/10 Buruk

Alayna

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Cockroach jumped out of coffee machine. Was upgraded to executive room upstairs. Shouldhave stayed with my original booking through expedia.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 21 Jan 2024
Dear Alayna,Thank you for your review and choosing Silver Fern Rotorua. Please accept our apologies for not meeting your expectations on this occasion. The free room upgrade is a courtesy offer to put you in a better and bigger room which you did enjoy. We genuinely share your frustration and disappointment experiencing this unexpected situation and please accept our apologies for that. We do hope to have an opportunity to welcome you back to experience our more typical standard of excellence next time.The Management Silver Fern Rotorua

10/10 Sangat Bagus

Vivienne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spacious motel, friendly staff with the added bonus of a spa bath in the bathroom
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Vivienne, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bagus

Karen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Karen, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bagus

Kerisha

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Kerisha, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

MARTHA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice motel in convenient location.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Martha, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

Adam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fun little spot in Rotorua. Lovely caring staff wi
Fun little spot in Rotorua. Lovely caring staff with top notch hospitality. Very thoughtful to give us a quiet spot in the back for the kids to do their thing.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Adam, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua. Hope to see you next time.

4/10 Buruk

Gagan

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Gagan, we're sorry to hear our service didn't meet your expectation and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.If would be helpful if you could provide detailed comment so we can take the necessary steps to improve our service at Silver Fern Suites & Spa.

6/10 Cukup Baik

Bryce

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Bryce, welcome to the geothermal wonderland. Thank you for your kind feedback! We're glad you're happy with our tub at Silver Fern Rotorua.

10/10 Sangat Bagus

Bren

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lady at the front desk was an example of how all front desk people should be, happy, polite very genuine. Great place
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Bren, thank you for your kind words! We are glad you enjoyed our service at Silver Fern Rotorua, and we hope we can accommodate you again in the near future.

8/10 Bagus

Renetta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Renetta, thank you for your kind review. We are glad you enjoyed your stay with us.

8/10 Bagus

BART

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Silver Fern pada tanggal 21 Des 2023
Hi Bart, thank you for staying with us and appreciate the feedback!

8/10 Bagus

Stephanie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Silver Fern pada tanggal 21 Des 2023
Hi Stephanie, thank you for staying with us and appreciate the review.

8/10 Bagus

tokuhiro

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
日本人旅行者には、バスタブは非常に嬉しい設備。タオルハンガーに、温風が当たり簡単な洗濯物は、翌朝には、乾いている。施設付帯のコインランドリーが、現金以外でも、使用可能であればより利用しやすい。
Tanggapan dari Antony pada tanggal 26 Feb 2024
Hi Tokuhiro, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Sangat Bagus

MIN-JU

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023
Tanggapan dari Antony pada tanggal 24 Jan 2024
Hi Min-Ju, thank you for your kind feedback. We are glad you enjoyed your stay with us.

10/10 Sangat Bagus

Petelo

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were so helpful and accomodating. They gave us an early check in and were wonderful.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Silver Fern pada tanggal 28 Nov 2023
Thank you for staying with us and appreciate the review. Enjoy the rest of your trip.

10/10 Sangat Bagus

Manuel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Silver Fern pada tanggal 19 Nov 2023
Hi there, thank you for staying with us and appreciate the review.

6/10 Cukup Baik

Calli, Pacific Pines

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location was great, not far from the centre of town. We chose pay at the property on expedia, however, they took 1st night accomm 2 days prior without telling us. They also took final payment before we even checked in as we were running late due to late flight.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Silver Fern pada tanggal 7 Nov 2023
Hi Calli, thank you for staying with us and appreciate the feedback. Kindly note that the first night is charged two days prior to arrival as deposit, and typically the remaining balance is charged upon check in, however in your case in was charged before arrival due to late check in after office hour is requested. We are sorry to hear that the payment terms do not meet your expectation and we should have communicate clearly. Thank you!

8/10 Bagus

Jolene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The sulfur smell was strong in the area. Needs some updating.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Silver Fern pada tanggal 7 Nov 2023
Hi Jolene, thank you for staying with us and appreciate the review.

10/10 Sangat Bagus

A J

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Weekend get-away
We booked into silver fern so we could have a 2 bedroom unit for my wife & my self & our best friend & her daughter, the unit was wonderfully equipped and the spa bath was a luxury. We slept very well in a comfortable bed in a nice quiet room with great blackout curtains.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Silver Fern pada tanggal 7 Nov 2023
Hi A J, thank you for staying with us and appreciate the review. We are glad to hear you had good weekend.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice motel. Accommodated ground floor room for ease of unloading suitcases Very clean, well supplied.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Silver Fern pada tanggal 7 Nov 2023
Thank you for staying with us and appreciate the review.

10/10 Sangat Bagus

SOUQUE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Silver Fern pada tanggal 18 Okt 2023
Hi there, thank you for staying with us and appreciate the review.

10/10 Sangat Bagus

Yao Ming

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staffs are very nice and room is clean and spa.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Silver Fern pada tanggal 15 Okt 2023
Hi Ming, thank you for staying with us and appreciate the kind review.

10/10 Sangat Bagus

Sonja

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Silver Fern pada tanggal 15 Okt 2023
Hi Sonja, thank you for staying with us and appreciate the review.

8/10 Bagus

Robert

Bepergian bersama teman
Good location, quiet, good services, needs a bit of work
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Silver Fern pada tanggal 12 Okt 2023
Hi Robert, thank you for staying with us and appreciate the review.